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My Fleet Manager

My Fleet Manager is a new tool for Optus Business customers enabling you to manage your Fleet's usage, services, devices and associated costs. The managing vendor is Invia.

The license currently available is the Platinum License.

There are three access and security levels available to registered users of the My Fleet Manager:

Security Level

Access

Administrator

Access to all information at and below the highest organisation level

Cost Centre Manager

Access to all information at and below the highest organisation level

End User

Access to information on all devices registered against the user profile


In this article, we'll explain the key aspects of My Fleet Manager as well as the costs and features of the Platinum License.

Looking for support? If you already have My Fleet Manager and are looking for support, contact your Account Manager.

The benefits are summarised in 4 key areas.


Simplify your engagement

Anytime online access to cost and usage reports. Understand your mobile inventory and keep track of new service activations, plan upgrades, and service cancellations as completed by Optus.


Plan for the future

My Fleet Manager provides full historical reporting and analytics across multiple hierarchies in your organisation, having available multiple reports such as extensive trend charts and cost centre reporting.


Empower your fleet

My Fleet Manager offers multilevel dashboard views for each user based on their individual role. This means administrators, cost-centre managers and end-users can access their own reports.


Take proactive action

The intuitive dashboard gives you up-to-date access to unbilled spend across the services, using near real-time reporting. This allows you to reduce unwanted expenditure before the end of the bill cycle.

The eligibility criteria is below:

    • Only available for Business customers who have an ABN, ACN or ARBN
    • You must take My Fleet Manager for all your mobile and mobile broadband services on the account
    • There are no minimum / maximum number of services customers must have on their account
    • Services on Automatic Payment plans aren't eligible

With the Platinum License at $3.50 per service per month (excl. GST), you'll be able to:

    • Check the status of services
    • Manage your Mobile / Mobile Broadband devices
    • View your Postpaid Mobile / Mobile Broadband unbilled usage (near real time)
    • Assign mobile domestic data and roaming alert preferences
    • Request for additional end-user logins
    • Add, edit or move cost centres
    • Assign unallocated services
    • Run reports to understand and self-manage your business needs

The My Fleet Manager Platinum License includes the features and capabilities listed below.

Note. My Fleet Manager is only available as month-to-month. There is no contract.

Features

Platinum License

Cost Analysis

Yes

Cost Allocation

Yes

Executive Dashboard

Yes

Reporting

Yes

Asset Management

Yes

Asset Management Plus

Yes

Apple DEP Enrolment

Yes

Connects, Disconnects, Resign & Plan Changes

Yes

Pre-bill Usage

Yes

End-user / Employee Access
(Allows users to monitor their own usage and spend via responsive and/or public Appstore app)

Yes


There is also a library within My Fleet Manager with more information on how to use the tool.

How can I purchase My Fleet Manager?

Contact your Account Manager.

Will training be provided?

Yes. Optus will provide the customer with a My Fleet Manager training session covering:

    • Platform introduction;
    • Functional features and management benefits; and
    • Operating and managing the tool

Training sessions will be tailored to your needs and delivered by your Account Manager. You can request additional training from Invia at your own expense.

What systems requirements are there?

The minimum requirements to access the software is the latest version of Firefox, Brave, Edge Safari, Chrome or any modern HTML 5 compliant browser, year 2017 release or later. You'll need an internet connection to access My Fleet Manager.

Who is the vendor who provides My Fleet Manager platform?

My Fleet Manager is provided by our third-party partner Invia.

How do I contact Invia?

You can contact Invia by email to OBMFMSupport@invia.com.au. For technical issues, Invia will try to reply within 24 hours.

When will I lose access to My Fleet Manager if I cancel?

Once you cancel the My Fleet Manager subscription, access to the platform will be revoked at the end of that calendar month.

Is the subscription charge pro-rated on the first / last month?

No, the charges are not pro-rated.

How do I reset my My Fleet Manager password?

My Fleet Manager generates a once-off password every time you log on. Log on with your email address and you'll be sent a once-off password.

What sort of reports can I get from My Fleet Manager?

Standard reports include cost centre breakdown, zero usage, cost analysis, personal usage, add, moves and changes, device compliance and others.

How many months of billing history will be stored?

Up to 12 months of billing history will be stored. The monthly bills will start accruing from the first month of My Fleet Manager activation.

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