Missing payment / incorrect account paid
If you've made a payment after your current bill period closed, this payment will show on your next account.
Missing payments
Some payment methods may take a few days to reach Optus. Refer to 'How to pay your bill' for approximate timeframes for various payment methods.
If a payment is missing from your account (and it has been more than 4 days since the payment was made), contact us to begin a missing payment investigation.
You will need to provide us with the following:
- Amount of the payment
- Date of payment
- How you made the payment (eg. credit card online, B-Pay, etc)
- Receipt number, Cheque number or Bank Statement
- Account number which you made the payment to
- BSB number if you paid via B-Pay
Accidental overpayments or double payments
If you're payment isn't missing, but you've accidentally overpaid your account, take a look at 'Request a refund or transfer of a credit balance' for your options.