Messaging with Optus

Messaging is a fast, convenient and easy way to get in touch with our customer service team.

Messaging is available in My Optus app and throughout optus.com.au, and it can be used at any time. Our Digital Assistant will greet you and ask you a few questions to make sure we put you in touch with a subject matter expert. Our experts will message you back with an answer to your query as soon as possible.

Unlike our previous Live Chat, your messaging history is kept for your reference so you can pick up the conversation where you left off. There is no need to repeat yourself or wait on hold, just be sure to log in.

Messaging is:

Fast
Convenient
Easy to use

You can use Messaging in My Optus app or at optus.com.au.

How to use Messaging on your mobile device

Open My Optus app
Log in using your My Account details
1. If you're not registered yet, select Register in the app
Go to Help on the bottom menu
Select Message Us
Start your conversation with our Digital Assistant

Note: If you need to be connected to an expert, we encourage you to allow notifications from My Optus app so we can notify you when we have an answer to your question.

You can allow notifications on your device's settings or in My Optus app > More > App Settings.

How to use Messaging on your computer