McAfee Safe Family App Shutdown | May 2026
You may have received communication(s) from Optus about the ending of support of a McAfee security product which was an optional extra on an eligible plan of yours. In this article, we'll explain what this means for you.
What is McAfee Safe Family App?
The McAfee Safe Family app is a parental control tool designed to help parents monitor and manage their children’s digital activities across devices. Why the change?
McAfee, who provides the software behind the Safe Family app, is removing support from 31 July 2026. Therefore, Optus will be required to remove this product from market and shut it down for all existing customers. From 15 June 2026, you will no longer be able to subscribe to the Safe Family app. If you subscribed prior to this date, you can continue using it as usual until 31 July 2026.
Currently, Safe Family app appears on your bill/invoice as an $8.99 charge with a corresponding $8.99 credit. From 1 August 2026, both the charge and the credit will be removed from your bill/invoice. This change will not affect your monthly plan fee, which will remain the same.
Here's a list of all mobile plans that are impacted by the McAfee Safe Family App shutdown. Unsure what plan you're on? View your plan details here.
What are my next steps?
To discuss your options, or if you have any questions about this change, please contact us via My Optus app or call 133 937. For Business customers, please call 133343.
If you are on one of the listed plans above and want to change or cancel your plan before 31 July 2026 because of this change, you may cancel your service by calling 133 937 or speak to us about other options.