How to divert an Office Phone

You can divert calls from your Office Phone to another phone by activating the Call Divert feature on your service.

Once you've activated Call Divert online, you just need to follow the handset instructions below by clicking on the relevant option (please note that activation may take up to 48 hours):

Business - 1 to 5 employees

How to switch Call Divert on

From your Office Phone:

Lift the receiver and wait for dial tone
Dial *78
Then the phone number (including the area code) you want to divert your calls to, or press a memory dialling button if the number is stored in your phone
Listen for 2 short beeps to confirm the diversion is active
Replace the receiver

Note: * is the star / asterisk key located beneath the number 7 on most keypads.

How to switch Call Divert off

Business - 6 to 300 employees

Directline

How to switch Call Divert on

How to switch Call Divert off

Multiline

The diversions outlined below will need to be set up by your PABX maintainer.

Enable diversion

Disable diversion

If you're not able to set up your diversions manually for your Directline or Multiline services, contact us on 13 33 43 and we'll set these up for you.

Our hours of operation are (AEST):