'Donate Your Data' allows Optus customers on selected plans to donate a portion of their monthly data allowance to young Australians in need.

If you're eligible, you can donate either through the My Optus app (for Optus Postpaid customers) or via SMS (for Optus Prepaid customers).

You can also donate as many times as you want throughout the month.

The donated data will be equally distributed to young Australian's in need, who are identified by our charity partners, which include The Smith Family.

The following customers are eligible to donate.

Postpaid

• Customers on a postpaid plan

• Excludes Mobile Broadband, Fleet & Tech Fund customers

• Also excludes customers on Unleashed pans

• You must have at-least 6GB of data remaining in your data pool to donate

• The maximum amount you can donate in one request is 10GB

• Each donation must leave you with at least 5GB of remaining data in your Data Pool
  
  

Keep in mind, you must wait 12 hours before submitting another donation.

Prepaid

Prepaid customers on the following plans can donate:

• My Prepaid Ultimate
• My Prepaid Ultra
• My Prepaid Ultra Plus
• New Turbo Cap Plus
• Optus Crew Cap
• Optus Prepaid Cap
• Optus Prepaid Epic Data
• Optus Prepaid Epic Value
• Optus Prepaid Supercharge
• Prepaid Ultimate Plus
• Turbo Cap Bonus
• Super Cap by Optus
  
  

Need to know:

• Donations will be taken from MyData and cannot be donated from MyData Rollover
• The maximum donation you can submit in one request is 5GB
• You must have at least 2GB of data remaining on your service to donate
• Selected donation options will be offered to you depending on your balance

Before you donate, please consider your data needs because donated data cannot be reversed.

Postpaid

To donate, open the My Optus app and follow the steps below:

1. Tap the Donate Data banner
   
   
   
   
2. Chose the amount data you'd like to donate (up to a maximum of 10GB)
3. Tap Donate
4. Once submitted, you'll receive an on-screen confirmation (which you can share)

Note: The donation will be reflected in your Data Pool amount, which typically updated every 4 hours.

Prepaid

To donate, follow the steps below:

1. SMS the word, "donate" to 4567
2. After recharging $30 or more, you'll be sent an SMS asking if you'd like to donate data
3. Depending on your current data balance, you'll be presented with different donation options. You will need to have a MyData balance of at least 2GB to be eligible to donate
4. You'll receive a confirmation SMS after successfully submitting your donation
5. Donations will appear as usage when tracking your data via the My Optus app.
6. Should you want to donate at any time between receiving reminder texts from us, simply text "donate" to 4567 and follow the prompts

No. At this stage data donations are only provided to our charity partners that are part of the Donate Your Data program.

No, at this stage you cannot set up regular donations. However, if you have the latest version of the app, you can set up donation reminders.

No, there is no requirement to recharge the service. When activating onto the correct plan (Epic Value plan) within the eligible activation period, you will automatically get free recharges plus monthly data donations. If you are experiencing issues, contact us on 1300 132 208 or visit a store for assistance.