Declined Application

There are a number of factors that may result in your application for an Optus service not being approved. For further information, see below.

New to Optus

A declined application for a new service is typically based on a combination of personal information supplied and information held on an external credit file.

If your current employment or income status changes or there is an update to your credit file, you may wish to re-apply.

With Optus already

A declined application for an existing customer wishing to upgrade or add a new service can be based on the current status of the account. It's recommended to check the latest bill for any outstanding balance overdue.

A decline may also occur if the requested product exceeds the credit limit that's been approved. Re-applying and requesting a lower value plan or device is an option.

Other options

We have a wide range of Prepaid phones / offers available. For information, go to the Optus website.

Check credit file

If you want to check your credit file, you can contact Equifax and illion.