Changes to old plans | Business customers

As our business customer needs and technology evolve, we continue to update and improve our products. This means we'll be saying goodbye to our old plans and moving customers to some of our newer plans. All customers being moved from one of our old plans to one of our newer plans will be contacted directly via email or mail. This communication will include the following specific details of their new plan:

The name of the plan and link to the Critical Information Summary (CIS)
The new monthly standard price
The new monthly data allowance
Any other major changes specific to their service

See below for additional information and frequently asked questions.

How will my new discount(s) work? (if applicable)

If we've let you know that you'll be receiving a discount on your new plan, this will be applied to your plan per month on a 12/24 month or ongoing basis as specified. You can easily check this in the email or mail you received. Please note that your plan price will revert to the standard plan price after the discount period. Once your plan has been changed, you'll see your discounts on your service immediately. Your discount will appear on your next monthly bill. If you decide to cancel your service or move to an ineligible plan, you'll no longer be eligible for your discount. These offers are not available with other offers, unless specified.

What does an International Calling Add-on include?

Your International Calling Add-on includes international talk & text from Australia to standard numbers in Group 1 destinations: including Brazil, Brunei, Cambodia, Canada, China, Colombia, Denmark, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Laos, Lebanon, Malaysia, Malta, Mexico, New Zealand, Norway, Poland, Romania, Singapore, South Korea, Sweden, Taiwan, Thailand, UK, USA, Vietnam.

If the communication you received states that international calling will be added to your plan, this will show on your bill as an add-on at no cost.

What happens if I had roaming on my old plan?

What happens if I was on a Leasing plan?

What happens if I was on an Unleashed plan?

What happens if I was on a Business Builder plan?

What happens if I had Bonus data on my old plan?

Any bonus data you had on your old plan will not carry over to your new plan (unless specified in the communication you received), as most new plans include more data than the standard inclusion of your old plan. In many cases, we have also added bonus data (depending on your plan) on top of the standard inclusion for your new plan. You can view your new data allowance, which includes the new bonus data, in the plan table in the email or mail you received.

What happens if I had purchased additional add-ons for my old plan?

If you have previously purchased additional add-ons (such as extra data, international talk & text, or international roaming), these will not carry over to your new plan. If you would like to re-purchase additional add-ons, you can view the add-on options available on your new plan via the 'Service' tab in My Optus app. Note: these options and their price may be different from what you had previously used with your old plan.

What happens if I had Trade Up on my old plan?

What happens if I had data free Music or Mobile TV Streaming?

We reached out to customers from 14 October 2022 letting them know that streaming services will now use data included in their plan. If you had data free streaming, it won't carry over to our newer plans. Content from streaming services such as:

Netflix
Stan
ABC iview
ABC Kids iview
iHeart Radio
Spotify
Optus Sport

Will use your data allowance on your new plan. To help keep on top of your monthly data allowance, we'll continue to send you usage alerts. See how to manage your usage here.

What happens if I have an Apple Music subscription billed through my Optus account?

What happens if I had Network Priority on my old plan?

I thought my plan was in contract?

How will I know when I’ve been moved to the new plan(s)?

There's nothing you need to do, the change will happen automatically after the date provided in the communication sent to you. The change may not happen on that exact date, and could take a few weeks. We will let you know if there is a significant delay in your plan migration. Once you've been moved to the new plan(s), you'll be able to review your new plan(s) details in My Optus app or My Account, with changes reflected on your next bill.

Will my direct debit/payment amount automatically update?

What if I don’t want to move my plan(s) or I’d like a different plan?

Will I still be able to share data across services?