If we've let you know that you'll be receiving a discount and/or bonus data on your new plan, this will be applied to your plan per month on a 12/24/36 month or ongoing basis, you can easily check this in the email or mail you received.

Once your plan has been changed, you'll see your bonus data on your service immediately. Your discount will appear on your next monthly bill.

If you decide to cancel your service or move to an ineligible plan, you'll no longer be eligible for your discount and/or bonus data. These offers are not available with other offers, unless specified.

Your International Calling Add-on includes international talk & text from Australia to standard numbers in Group 1 destinations: including Brazil, Brunei, Cambodia, Canada, China, Colombia, Denmark, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Laos, Lebanon, Malaysia, Malta, Mexico, New Zealand, Norway, Poland, Romania, Singapore, South Korea, Sweden, Taiwan, Thailand, UK, USA, Vietnam.

If the communication you received states that international calling will be added to your plan, this will show on your bill as an add-on at no cost.

International roaming will no longer be included in your plan. You can explore the roaming options available on your new plan here.

Leasing plans are no longer available for sale. You will be moved to one of our newest mobile plans as detailed in the communication you received, which does not include the lease of a device from Optus. You will need to bring your own device.

Unleashed plans which had an unlimited data allowance are no longer available for sale. You will be moved to one of our newest mobile plans as detailed in the communication you received. Please refer to the plan table in that communication and your new plan Critical Information Summary (CIS) for details on your new plan. 

Your new plan does not include Trade Up. If you decide to take up a new device with OptusPay you have the option to take up Optus Upgrade & Protect on eligible devices, which provides early upgrade options for your new device.

We reached out to customers from 14 October 2022 letting them know that streaming services will now use data included in their plan. If you had data free streaming, it won't carry over to our newer plans. Content from streaming services such as:

• Netflix
• Stan
• ABC iview
• ABC KIDS iview
• iHeart Radio
• Spotify
• Optus Sport

Will use your data allowance on your new plan. To help keep on top of your monthly data allowance, we'll continue to send you usage alerts, see how to manage your usage here.

If you have an Apple Music subscription currently billed through us, we'll no longer support billing for this subscription on your new plan. You can subscribe for Apple Music directly through Apple.

Network Priority is not available on your new plan. This means that your data traffic will not get higher priority than other Optus customers using our mobile network.

Your plan is no longer in contract and all our new plans have no lock-in contracts to provide customers with greater flexibility. You may also have a 12/24/36 month device repayment plan with us for your phone or other device, this isn't changing.

There's nothing you need to do, the change will happen automatically after the date provided in the communication sent to you. The change may not happen on that exact date, and could take a few weeks. We will let you know if there is a significant delay in your plan migration.

Once you've been moved to the new plans(s), you'll be able to review your new plan(s) details in the My Optus app or My Account, with changes reflected on your next bill.

Yes, your direct debit amount will automatically update from your next billing cycle, it's just a case of planning for the new debit amount for all services on your account.

For more information on how to manage your direct debit payments, visit our page.

If you would like to discuss your options, you can talk to one of our experts 24/7 in My Optus app or call 133 937.

Yes, you will still be able to share data across all eligible Mobile and Mobile Broadband plans on the same billing account.

We understand that unexpected events and expenses can make it difficult to keep up with regular payments. If you're experiencing financial hardship, please message us. You can read more about our financial hardship policy here.