Buy an outright device through Optus

General

• An outright purchase means the device is paid in full in one single payment. No ongoing payments
• For online, voice or messaging sales, you must have a valid VISA or Mastercard to pay for the outright device
• If you're an existing customer, you need to make the outright device payment separately. Any existing payment methods set up on your account can't be used
• You'll be emailed a unique tax invoice for your outright purchase once payment is made
• Order confirmation(s) will be sent to the email address provided during the order
• If you need a copy of your invoice resent, please contact us
  
  

Online orders

• Payments are made via the online payment portal when you checkout
• You'll receive an order confirmation with an order reference number for all items purchased / ordered
  
  

Voice or Messaging Expert orders

• Payments are made via a secure payment portal link sent by SMS or email
• You'll receive a unique order confirmation for your outright device order
  
  

General

• Standard delivery only: 
  - Metropolitan deliveries: Usually 1-5 days
  - Regional deliveries: Usually 3-5 business days in most regional areas
• Tracking updates are sent to the mobile number or email address provided during the order
• An alternative signatory isn't available for the outright device or any items from the same order
• You'll receive a notification from Optus when the device has shipped, then StarTrack comms as your delivery progresses
• If a delivery is missed, a card will be left. It must be collected from the designated Australia Post office within 10 days
• If you need to amend your order in any way before the device is shipped, please have your order number from the confirmation email handy and contact us
  
  

Online orders

• Your outright device will be delivered separately from any SIM or device purchased with OptusPay
• Track your outright device order via the link provided in the StarTrack SMS or email
• Note. If you also ordered a SIM or device purchased with OptusPay, online tracking is available for those items
  
  

Voice or Messaging Expert orders

• Your outright device may be delivered with a SIM or device purchased with OptusPay if all orders are received early by our warehouse and all items are in stock. Otherwise, your outright device will be delivered separately
• Track your outright device order and any other items online via StarTrack. Have the order number from your order confirmation email ready
• Alternatively, track your outright device order via the link provided in the StarTrack SMS or email

You have rights when it comes to faulty products. For a faulty device, Optus returns policy applies. 

If your device seems faulty and is still under warranty, we can help you have the device assessed and if needed, repaired, or replaced. 

Unfortunately, we can't help with any device faults when outside of your warranty. Please manage the issue directly with a trusted repair shop or the manufacturer. 

For more on the manufacturer's warranty, our policies, and your consumer guarantee rights under the Australian Consumer Law and the action to take, see https://www.optus.com.au/support/consumer-advice/devicewarrtechinfo.

What happens if my payment fails?

Your order will not be submitted if your payment fails. Please check you have enough funds on your card and try again.

Will I need to have a credit check performed to purchase an outright device?

No credit check is required for an outright only purchase. If you also order a SIM and a device through OptusPay, a credit check may be required.

If I have an existing plan and / or OptusPay (payment-over-time) device, can I purchase an outright device?

Yes, you can purchase an outright device with any of our Optus SIM plans and OptusPay (payment-over-time) devices. 

Can I pre-order an outright device? 

Unfortunately, pre-order is not offered for outright devices.

Is 5G price match available for outright devices?

5G Price Match Guarantee will no longer be available for both outright and non-outright devices from 30th June 2024.

Can I access SubHub if I only have an outright device with Optus?

No, you need an eligible Optus plan to access SubHub.

Can I buy a modem or watch outright?

No, modems and watches can't be purchased outright.