5G home plan price change

You may have been contacted about an upcoming price change to your 5G home internet plan. In this article, we'll explain the factors that have led to our decision to increase the cost of some of our Internet plans.

We know how important it is to stay connected. As the demand for internet services continues to rise, with more Australians working from home, streaming entertainment, and online gaming, we're committed to providing you with a great home internet experience when it matters most. Our ongoing investment, the growing usage of our network, and the increasing costs also experienced by Optus, means we've made the difficult decision to increase the price of our older 5G home internet plans to bring them to the same level as our latest 5G Home plans.

From 23 October 2023, the following 5G home internet plans will be impacted.

Plan	Price Increase
5G Home Broadband (Dec-18) (Plan ID: 20689041)	Increase by $9 from $70 to $79 per month
5G Internet Everyday (Sep-20) (Plan ID: 34837904)	Increase by $4 from $75 to $79 per month
5G Internet Everyday (Nov-20) (Plan ID: 34837914)	Increase by $4 from $75 to $79 per month
5G Home Entertainer (Nov-20) (Plan ID: 34837924)	Increase by $9 from $90 to $99 per month

What are my next steps?

We have a range of internet plans to suit many needs and budgets. If you want to change or cancel your plan, please contact us via My Optus app or call 133 937 before the price change date (23 October 2023). If you decide to change or cancel your Optus service as a result of this price increase, we'll waive any applicable cancellation fees (including waiving the requirement to pay out any applicable remaining device payments). However, any other outstanding fees (such as any remaining access fees) will apply. If we don't hear from you, your new monthly access fee will apply from your next payment cycle following the price change date.