Prepaid Phones

Our Prepaid mobile phones are the latest technology without the hefty price tag. We offer basic phones, as well as 3G and 4G smartphones.

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PREPAID FAQS

  • How to check my Prepaid balance and data usage?

    You can check your Prepaid credit, balance, expiry date and data usage via My Optus App or SMS 'menu' to 9999. Learn more

  • Can I keep my number when switching to Optus Prepaid?

    Yes! Transferring a phone or service number between phone companies is called 'porting'. The following steps summarise what needs to happen if you want to keep your number and transfer it to Optus.

    1. Head to optus.com.au/activate and have your new Optus Prepaid SIM & some ID handy
    2. Find the Optus SIM number located on your SIM or your SIM card holder
    3. Enter Your Details and be sure they match the details of your current Mobile Service Provider's record
    4. Select Keep Your Number when you've reached the Your Number section in Step 3 and enter your mobile number
    5. Make sure you provide us authority to contact your current Mobile Service Provider and arrange the transfer

    If you've already activated your SIM card and have been allocated a new number, you won't be able to replace the new number with your old number.

    Need help transferring your number over?
    For Prepaid activations call 1300 737 252

    How long does the porting transfer take?
    You can request to transfer to us online at any time; however a number will only 'physically' switchover during the times/days shown below. So if you make a request outside of these hours, your service will remain active with your existing provider until the next business day and then switchover. Switching normally occurs within about 20 minutes, but can take up to 4 hours during these times.

    Monday - Friday:

    08:00AM - 08:00PM

    Saturday:

    10:00AM - 06:00PM

    What will it cost?
    Sometimes if you cancel a contract with another service provider early, they may charge you a fee. Be sure to check with your existing provider as Optus is not liable for any fees incurred as a result of you transferring your service from another carrier.

  • Can I change or move between Prepaid plans?

    SMS the number '4' to 9999 to change your Prepaid plan or call Care 1300 737 252. Learn more
    You can change your plan via SMS and is free to use in Australia 24/7.
    The best time to change your plan is when you're out of credit, your credit is expired or is about to expire.

  • How do I recharge my Prepaid mobile phone?

    There are many ways you can recharge your Prepaid mobile phone service such as online (using a Prepaid voucher, credit/debit card, or PayPal.), Otherwise download the My Optus App it's our favourite way to recharge! Learn more

  • How to add, change or remove Prepaid AutoRecharge?

    Optus AutoRecharge is an online service that will enable you to register your credit card and set up automated recharges for your Optus Prepaid service.
    To use AutoRecharge you'll need a valid credit or debit card.
    More information on AutoRecharge can be found Here.

WHY CHOOSE OPTUS PREPAID?

  • Freedom of a no lock-in contract
  • Flexibility of being able to change your spend each time you recharge
  • Keep your own number or get a new one
  • Recharge with ease anytime - 24/7
  • Enjoy the awesome Optus 3G and 4G Plus networks

FAIR GO POLICY APPLIES.

General: Mobile phone is network locked. For unlocking fees see optus.com.au/unlock. No rainchecks.

Usage Alerts: Are sent to you in real time although delays may occur from time to time. You should not rely solely on the alert service to monitor your usage. To get up to speed with your balance, free SMS the keyword BAL to 9999 or download the My Optus app.

Coverage: With 3G devices, you can access our 3G (UMTS 2100 mhz / 900 mhz) network. With 4G devices and a compatible plan, you can access our 3G network plus some or all of our 4G Plus network. Our 4G Plus network uses multiple frequencies (LTE 700 / 1800 / 2100 / 2300 / 2600 mhz) to provide coverage. Coverage availability will vary depending on your device and location. Check coverage at optus.com.au/coverage based on your address and device.

Compatibility: If you bring your own device, make sure it's not locked to other networks and is compatible with the Optus network. See optus.com.au/compatibility

Top Pick for our Regional Coverage: If you grab a phone with this badge, you can get our best voice and data coverage in regional areas.