You can check your Prepaid credit, balance, expiry date and data usage via My Optus App or view other options.
Prepaid Phones
Get two free recharges
When you buy any Prepaid phone and recharge on $30+ Epic Data plan.
Offer ends 31/3/20.
Frequently Asked Questions
You can keep your number when switching to Optus by following the steps below.
- Head to optus.com.au/activate and have your new Optus Prepaid SIM & some ID handy
- We send you an SMS to verify your number transfer, so please keep your current SIM in your device
- Enter Your Details and be sure they match the details of your current Mobile Service Provider's record
- Select Keep Your Number when you've reached the Your Number section in Step 3 and enter your mobile number
How long does the porting transfer take?
You can activate online at any time; however a number will only 'physically' switchover during the times/days shown below. So if you make a request outside of these hours, your service will remain active with your existing provider until the next business day and then switchover. Switching normally occurs within about 20 minutes, but can take up to 4 hours during these times.
Monday - Friday: 08:00AM - 08:00PM
Saturday: 10:00AM - 06:00PM
What will it cost?
Sometimes if you cancel a contract with another service provider early, they may charge you a fee. Be sure to check with your existing provider as Optus is not liable for any fees incurred as a result of you transferring your service from another carrier.
Yes, you can change your current Prepaid plan here.
Fair Go Policy applies
Recharge offer: Available to new handset customers recharging on Epic Data Plan $30 and above. Must activate and recharge included SIM. 2nd and 3rd recharges of same value added on days 28 and 56. Recharge within 30 days of activation. Offer ends 31/3/20, unless extended.
General: Mobile phone is network locked. For unlocking fees see optus.com.au/unlock. No rainchecks.
Usage Alerts: Are sent to you in real time although delays may occur from time to time. You should not rely solely on the alert service to monitor your usage. To get up to speed with your balance, free SMS the keyword BAL to 9999 or download the My Optus app.
Coverage: With 3G devices, you can access our 3G (UMTS 2100 mhz / 900 mhz) network. With 4G devices and a compatible plan, you can access our 3G network plus some or all of our 4G Plus network. Our 4G Plus network uses multiple frequencies (LTE 700 / 1800 / 2100 / 2300 / 2600 mhz) to provide coverage. Coverage availability will vary depending on your device and location. Check coverage at optus.com.au/coverage based on your address and device.
Compatibility: If you bring your own device, make sure it's not locked to other networks and is compatible with the Optus network. See optus.com.au/compatibility
Top Pick for our Regional Coverage: If you grab a phone with this badge, you can get our best voice and data coverage in regional areas.