• Leverage industry expertise: Tap into Optus’ extensive telecommunications experience, backed by strong partnerships with leading global technology providers.
• Scale your business: Expand your communications effortlessly as your business grows with flexible, scalable voice solutions.
• Secure your communications: Help to protect your communications from fraud and scam calls with enterprise-grade security.
• Integrate platforms seamlessly: Integrate Optus voice services with Microsoft Teams and Webex to streamline your communication systems across the business.
• Customise your solution: Tailor a cost-effective package combining voice, data, and internet services to suit your business needs.
• Gain real-time insights: Access real-time reporting and analytics to track usage, optimise costs, and make data-driven decisions.

What are Optus Voice Solutions? 

At Optus, we know that voice communication is at the core of business connectivity. Whether it’s managing inbound or outbound calls, scaling your services, or integrating seamlessly with your existing platforms, we have the solutions to meet your business needs.

• Inbound solutions: Make it easy for customers to reach your business with 13, 1300, or 1800 numbers. Seamlessly manage high call volumes by routing calls based on location or time, helping to ensure quick, efficient responses and minimal wait times.
• Network interactive voice response (IVR): Automate and streamline your call handling with network-based IVR. Route calls effectively using real-time customer inputs via touch-tone, optimising operations and enhancing the customer experience.
• International inbound: Connect with customers globally by offering toll-free numbers in more than 30 countries. Use intelligent call routing to provide a seamless communication experience for international customers, effortlessly expanding your global reach.
• Business continuity: Help to ensure uninterrupted customer service with call diversion mechanisms. Redirect calls to backup locations or platforms during emergencies or peak periods, maintaining seamless communication and business resilience.

• Evolve Voice: Connect your office phone system to the public telephone network via SIP trunking on the Optus Evolve network. Simplify your network by converging voice and data traffic on a single connection, adding voice channels as your business grows.
• Evolve DirectLine: Link small or branch offices to the Public Switched Telephone Network (PSTN) with a simple, flexible solution. Optus supports analogue devices and offers features like call forwarding, voicemail, and conference calling. This product is being decommissioned. More info here.
• MultiLine: Improve call quality and handle high traffic volumes. Optus MultiLine provides disaster recovery options, business continuity features, and call handling tools like number diversion and call barring.
• Voice Express Over-the-Top (OTT): Deploy a flexible, network-agnostic voice service that supports rapid scalability. Optus integrates voice services into your existing infrastructure without the need for additional hardware.

Reporting and Insights

Understand your business's service traffic and telecommunications costs with our simple online tool. 

• Insight Plus: Track unbilled usage, inbound call traffic, and telecommunications costs with analytics. Use the platform to allocate costs, identify usage patterns, and make data-driven decisions for your business. Optus Insight Plus provides interactive, timely access to your usage across all fixed and mobile services.