Skip to Primary NavigationSkip to ContentSkip to Footer
  • Personal
  • Business
  • Enterprise

Financial services and insurance

Fraud-resistant, compliance-ready, and built for finance.

  • Industries
  • Government
CONSTRUCTIONEDUCATIONPROPERTYRETAILTransport 
and logistics MANUFACTURINGFINANCIAL SERVICES AND INSURANCEPROFESSIONAL SERVICESENERGY AND UTILITIESHEALTH CARE AND AGE CAREMINING AND RESOURCESNON-PROFIT & COMMUNITY SERVICES

How Optus supports the financial services and insurance industry

 Digital graph in a high-tech environment symbolizing "secure, high-performance connectivity" for financial growth and innovation.

Trusted, compliant, and secure technology for enterprise financial services

Banks, insurance providers, and wealth management firms operate in a highly regulated, risk-sensitive environment where data security, customer trust, and digital innovation are critical. The industry is under constant pressure to prevent fraud, enhance customer experiences, and ensure regulatory compliance—all while optimising costs.

Optus helps enterprise financial firms stay connected and protected with secure networks, regulatory-ready infrastructure, and AI-powered customer engagement tools. As a trusted partner, Optus supports enterprise financial teams with technology that simplifies operations, enables mobility, and strengthens security. Reliable and scalable solutions provide the flexibility to adapt to changing industry needs.  

Man reviewing business compliance notes on a board with colorful sticky notes, holding a clipboard and pencil.

Giving your business the secure, high-performance connectivity it needs 

Financial institutions run on trust, and that trust depends on secure, high-performance networks. Optus provides secure, resilient connectivity that prevents downtime, scales digital services, and keeps operations running smoothly. 

Compliance without complexity 

Financial institutions must meet APRA’s CPS 230 requirements. The Optus Trusted Core network-first approach simplifies compliance. Secure mobile voice recording, call logging, and fraud prevention tools help financial firms protect customer data, manage risk, and meet regulatory obligations while delivering uninterrupted service. 

Man reviewing business compliance notes on a board with colorful sticky notes, holding a clipboard and pencil.

Helping your business stay compliant without the complexity 

Meeting APRA’s CPS 230 requirements doesn’t have to be a challenge. Optus provides built-in security, monitoring, and risk management tools that make compliance easier. A network-first approach protects customer data, reduces risk exposure, and keeps services running without disruption. 

Protecting your business from fraud before it happens 

Financial fraud and scams are on the rise, but a strong defence keeps threats at bay. Optus delivers proactive fraud detection, authentication controls, and industry-leading security tools that help stop spoofing, block identity theft, and prevent financial crime. Customers stay protected, and your business keeps its reputation intact. 

User accessing mobile-first banking app on smartphone with financial graphs and data visible on the screen.

Powering mobile-first banking with secure, reliable connectivity 

Banking is now mobile-first, and customers expect fast, secure access from anywhere. Optus gives enterprise financial institutions the network infrastructure, secure cloud solutions, and digital collaboration tools needed to support mobile banking. Teams stay connected, data stays secure, and customers get the seamless experience they expect. 

Why Optus for financial services and insurance 

Deep industry expertise with a partnership approach 

Optus works closely with enterprise financial firms to integrate secure, compliant, and scalable solutions that align with their operational models. Our experience supporting tier-one banks, insurance providers, and wealth management firms means we understand the compliance-driven nature of the industry, the high stakes of data security, and the importance of resilient, always-on connectivity. 

Security-first approach with built-in fraud protection

Optus takes a security-first approach to enterprise financial services, providing network infrastructure designed to help meet APRA CPS 230 requirements. Our Trusted Core technology supports enterprise financial firms in maintaining compliance, while fraud detection tools, Do Not Originate (DNO) scam protection, and advanced security measures help mitigate phishing, spoofing, and unauthorised access. 

Scalable, futureproof solutions that grow with your business 

Expanding digital services requires a network that can scale. Optus delivers enterprise-grade private networks, cloud collaboration tools, and AI-powered security capabilities to support business growth. A presence across Australia and a global reach through the Bridge Alliance and Singtel Group help simplify multi-region connectivity, reducing the complexity of managing multiple providers.   

Case Studies

Reimagining business banking 

Find out how Zeller partnered with Optus to launch an Internet of Things (IoT)-enabled payments solution with seamless, secure connectivity for Australian merchants.  
Read more

Redesigning CX: How Great Southern Bank delivered service excellence and improved operational efficiency with Optus

Discover how Great Southern Bank improved efficiency, reduced wait times, and enhanced customer support with Optus and NICE’s advanced CX platform. 
Read more

Use Cases

 

Seamless, compliant communication 

Real-time, compliant communication channels help investment firms and asset managers engage with clients, execute trades, and maintain financial security. Optus provides secure mobile voice recording and data encryption to support auditability, security, and alignment with regulatory frameworks. 

Reliable fraud prevention and secure data exchange 

Fraud risks and cyber threats continue to evolve, making secure authentication and data protection critical for insurers. Optus offers anti-spoofing measures, biometric authentication, and AI-powered fraud detection to help reduce fraudulent claims and unauthorised transactions. Enterprise-grade security infrastructure provides additional layers of protection.

Resilient, high-performance connectivity 

From regional branches to corporate headquarters, banks depend on consistent, high-speed connectivity to keep ATMs online, process secure transactions, and support digital banking services. Optus provides private networks, SD-WAN, and encrypted cloud solutions for a seamless, secure, and highly reliable banking experience. 

Resources 

Optus and Westpac collaborate to introduce groundbreaking scam protection for Australians

Discover how Optus and Westpac are combating bank impersonation scams with Westpac SafeCall, a verified in-app calling feature powered by Optus. 
Learn more

Harnessing the power of generative AI 

See how Optus is helping businesses unlock generative AI’s full potential with 5G, AI-driven automation, and advanced enterprise financial services technology. 
Learn more

Optus and NICE transform Customer Experience at Great Southern Bank with future-ready Contact Centres 

Explore how AI-driven contact centre technology from NICE and Optus is delivering faster, more efficient customer interactions for Great Southern Bank. 
Learn more

How to get started

Let’s talk about how Optus can support your enterprise financial services business. Contact an Optus specialist today. 

You consent to Optus and its partners using the personal information provided to contact you for marketing purposes, and in accordance with our Privacy Policy. For existing customers, we won’t change your SMS and email marketing preference.  If you do not provide your personal information and consent to marketing, Optus will not be able to process your request.

HELPFUL LINKS

  • Standard Agreements
  • My Business Portal
  • Accessibility
  • Media Centre
  • The Optus Network
  • Understand my bill

BUSINESS INSIGHTS

  • Accelerate
  • Customer Stories
  • About us

  • Blog
  • Connect With Us on twitter
  • Connect With Us on linkedin
  • Connect With Us on youtube

  • Privacy Policy
  • Terms of use
  • Contact Us

Connect with us

  • Blog
  • Connect With Us on twitter
  • Connect With Us on linkedin
  • Connect With Us on youtube
  • Privacy Policy
  • Terms of use
  • Contact Us
© 2026 Singtel Optus Pty Limited
Optus acknowledges the Traditional Custodians of the lands, waters and skies across Australia. We pay our respects to Elders past and present and honour the strength and continuity of the world's oldest living cultures.