Why choose Call Recording and AI?
Transform how your business handles calls with AI-driven recording, analysis, and automation. Pull out action points, help to detect fraud and maintain compliance, and get sentiment analysis to improve customer experience and operational efficiency.
- Centralised communications: Bring your communication data into one platform for simplified management and streamlined operations.
- Easy scalability: Scale rapidly to meet business demands without the complexity of traditional infrastructure.
- Data security: Secure conversations with encryption and fraud detection tools to help keep your business compliant.
- Actionable insights: Extract insights from customer sentiment and conversations to improve decision-making and service.
- Streamlined workflows: Connect communications tools with existing platforms to centralise data and improve workflows.
- Flexible pricing: Subscription-based pricing that fits your business size.
- Secure storage: Scale storage in the cloud without limits for secure access to all recordings.
- Quick retrieval: Locate key interactions instantly with advanced search, tagging, and filtering features.
What is Call Recording and AI?
Call Recording and AI provides a complete solution for recording and analysing communications. This platform integrates across your business's communication channels for real-time fraud detection, applicable regulatory compliance, and detailed analytics.
- Cloud-native platform: Deploy instantly with scalable cloud infrastructure and eliminate the need for costly hardware.
- Unified recording: Record all communications including voice calls, video, and messages across different platforms and devices without complex setup.
- AI-powered automation: Automate routine tasks like extracting action points, setting reminders, and scheduling follow-ups with AI.
- Advanced search: Find conversations quickly with AI-driven metadata and advanced search tools.
- Sentiment analysis: Analyse customer sentiment and moods during interactions for better service outcomes.
- Security and fraud detection: Help detect fraud and protect sensitive data with secure encryption and AI-driven tools.
- Cloud storage: Store all conversations securely in the cloud, with easy access via web or mobile apps.
- Tagging and metadata: Add custom tags to conversations for quick tracking of key insights and trends.
End-to-end managed service
Optus integrates your communication tools into one platform, handling everything from voice to video conferencing, so you can stay focused on your business.
Secure, global connectivity
Our secure, high-speed network helps ensure seamless communication across locations. Every call, video, and data transfer is encrypted to help protect your sensitive information.
Custom, scalable solutions
Optus delivers scalable solutions, whether you're a startup or an enterprise. Our services adapt as your business grows, from adding users to expanding infrastructure.
Award Winning Network
As a Tier 1 provider, Optus has invested AU$4.5b since 2020 to help ensure reliable, secure connectivity, helping to keep your business online even during peak times or disruptions.
How to get started
Discover how Call Recording and AI transforms voice data into actionable insights with AI-driven automation. Speak to an Optus specialist today.