My Business Portal: Empowering businesses with smarter self-service

• Mobile shop: Order the latest mobile hardware and accessories with services pre-activated and ready to go. 

• Near real-time service management: Activate SIMs, swap devices, and triage data services quickly. 

• Inventory visibility: Track all your Optus services and associated details in one place. 

• Billing dashboard: View and download invoices, manage bill formats, and control delivery preferences. 

• Fault and request management: Raise and track tickets directly with Optus support teams. 

• Comprehensive reporting: Access historical reports on orders, faults, and managed services. 

• Support resources: Explore how-to guides and videos for quick self-help.

What’s new in My Business Portal 

From November 2025, we are releasing new upgrades to the portal that include:

New look Homepage  

• A welcome tour for first-time users, showcasing key features. 

• A fixed and expandable menu to seamlessly move to anywhere from anywhere. 

• Summary widgets, with click-through actions, you can add or remove from your landing page tailoring your experience. 

• Quick access to the tools you need the most with a pinnable favourites list. 

Updated Service tools  

• View or raise requests and faults from your service list. 

• Choose the service table columns most relevant to your needs. 

• Download your service list.  

• A new simple step-by-step approach to capturing requests, starting with Contact Centre requests.  

• Contextual user guides and videos on the pages where and when you need them. 

• Convenience: A single platform for all your service needs. 

• Speed: Automated workflows and real-time updates reduce fulfilment times. 

• Transparency: Full visibility of orders, inventory, and billing. 

• Control: Customised catalogues, approval workflows, and admin tools keep you in charge. 

• Cost efficiency: Smarter procurement and management practices help optimise your investment.

Find out more  

Ready to take control? Contact your Optus Account Manager to get started today or request a call back below.