Office Phones

Evolve Services

For small and medium business customers who use Optus' Evolve services, which are Evolve IP VPN, Evolve Voice, Evolve DirectLine, Evolve MRS Evolve Internet and Evolve SSL.

SMB Terms (Word Document)

Evolve Services Service Description (Word Document)

Evolve Services Standard Pricing Table (Word Document)

Evolve Service and Outbound Voice Service Pricing (Word Document)

Fair Go Policy - Appendix S (Word Document)

Please also refer to the relevant Appendices for your Evolve service.

IP Services

Optus Loop Service

SMB Terms (Word Document)

Optus Loop Service Description (Word Document)

Optus Loop Standard Pricing Table (Word Document)

Local Services

Local Direct Services

Local Direct Services are not available to new customers.

Local Direct Service (local service connected, via an access line, to our network)

SMB Terms (Word Document)

Telephony Service Description (Word Document)

Telephony Services Call Types (Word Document)

Telephony Services Enhanced Calling Features (Word Document)

Internet and Phone Standard Pricing Table (Pricing plans available from 12 September 2022 onwards) (Word Document)

Please also refer to the relevant Appendices for your Local Direct service.

Telephony On NBN Service (Local Service Connected Via The National Broadband Network)

SMB Terms (Word Document)

Telephony Service Description (Word Document)

Telephony Services Call Types (Word Document)

Telephony Services Enhanced Calling Features (Word Document)

Internet and Phone Standard Pricing Table (Pricing plans available from 12 September 2022 onwards) (Word Document)

Attachment 1 - Yes Business Totality Service Option - Avaya, Ericsson-LG, NEC Equipment

Please also refer to the relevant Appendices for your Telephony on NBN Service.

Local Access Resale Service (Telstra's Local Service Resold By US)

Local Access Resale Service is not available to new customers.

SMB Terms (Word Document)

Telephony Service Description (Word Document)

Internet and Phone Standard Pricing Table (Pricing plans available from 12 September 2022 onwards) (Word Document)

Attachment 1 - Yes Business Totality Service Option - Avaya, Ericsson-LG, NEC Equipment (Word Document)

Please also refer to the relevant Appendices for your Local Access Resale service.

Long Distance

Long Distance is not available to new customers.

SMB Terms (Word Document)

Long Distance Service Description (Word Document)

Long Distance Service Call Types (Word Document)

Long Distance Service Standard Pricing Table (Word Document)

Please also refer to the relevant Appendices for your Long Distance service.

Outbound/Inbound Services

Optus Outbound Voice Services

SMB Terms (Word Document)

Outbound Voice Service Description (Word Document)

Outbound Voice Standard Pricing Table (Word Document)

Please also refer to the relevant Appendices for your Outbound Voice service.

Optus Inbound Voice Services

SMB Terms (Word Document)

Inbound Voice Service Description (Word Document)

Inbound Voice Standard Pricing Table (Word Document)

Please also refer to the relevant Appendices for your Inbound Voice service.