Get super-fast 5G with Optus

At Optus we’re committed to the continual expansion of our 5G network. To check if an address is 5G serviceable, go to the 5G Home Internet Plan page. You can also check coverage at optus.com.au/coverage.

Optus 5G+ (also known as 5G Standalone, or 5G SA) is the latest feature of our 5G Network. Optus 5G+ uses standalone architecture meaning that it operates independently of our 4G network infrastructure. Optus 5G+ offers you a better experience, with the potential to enable better connectivity and additional performance for customers who have an eligible plan, SIM and device when they are in a 5G+ coverage area.

Our standard 5G network is also referred to as 5G NSA or Non-standalone, and is the early phase of 5G technology that leverages 4G network infrastructure to deliver early 5G network capabilities, such as enhanced Mobile Broadband (eMBB). Optus 5G+ (5G Standalone) is able to offer the full suite of 5G network capabilities as it operates independently of 4G network infrastructure.

Yes. Optus Network Features will work on 5G services.

Speeds are variable on the Optus 5G Network. The actual speed you will experience at any given time will vary depending on a number of factors including network (i.e., signal, proximity, line of sight, or congestion), location (i.e., modem placement, distance from the Optus 5G tower, geography, obstructions), and other factors (such as weather,  hardware, software). Depending on which 5G Internet plan you’re on, you are covered by our 40Mbps or 50Mbps Satisfaction Guarantee. See optus.com.au/5gspeeds to learn more.

On the $69 Optus Plus Everyday 5G plan, download speeds are capped at a maximum speed of 50Mbps and currently has Typical busy period speeds of 45/11Mbps between 7pm-11pm.

On the $79 Optus Plus Everyday Fast 5G plan, download speeds are capped at a maximum speed of 100Mbps and currently has Typical busy period speeds of 87/15Mbps between 7pm-11pm.

On the $99 Optus Plus Entertainer Superfast 5G plan, customers are provided with access to uncapped download speeds on Optus 5G network that currently has Typical busy period speeds of 240/20Mbps between 7pm-11pm.

Learn more about 5G Home Internet speeds at: optus.com.au/5gspeeds

On the $69 Optus Plus Everyday 5G plan, customers have a 40Mbps Satisfaction Guarantee.

If at any time during the term of your eligible plan, you’re not satisfied that you are getting download speeds of at least 40Mbps, or you cannot receive a 5G signal at your service address, simply report the issue that you are having to us and we will investigate the issue.

This Guarantee does not affect your rights under any law, including guarantees that cannot be excluded under the Australian Consumer Law. See “Optus 40Mbps Satisfaction Guarantee” under “Important Information” on the 5G Home Internet page for the terms of this Guarantee.

On the $79 Optus Plus Everyday Fast 5G plan and the $99 Optus Plus Entertainer Superfast 5G plan, customers have a 50Mbps Satisfaction Guarantee.

If at any time during the term of your eligible plan, you’re not satisfied that you are getting download speeds of at least 50Mbps, or you cannot receive a 5G signal at your service address, simply report the issue that you are having to us and we will investigate the issue.

This Guarantee does not affect your rights under any law, including guarantees that cannot be excluded under the Australian Consumer Law. See “Optus 50Mbps Satisfaction Guarantee” under “Important Information” on the 5G Home Internet page for the terms of this Guarantee.