What is 5G home internet?

5G literally stands for the 5th Generation of internet. It is available for use in homes across Australia in areas in which the Optus 5G network is available. Check your address for Optus 5G network availability on our website.

What is the difference between nbn and 5G?

The nbn® provides internet via a hard-wired broadband network. 5G is a wireless internet network. Optus 5G Home Internet offers super-fast speeds, unlimited data and an easy to connect modem. Fair Go Policy applies.

What speeds are available on Optus 5G home internet plans?

Speeds are variable on the Optus 5G Network. The actual speed you will experience at any given time will vary depending on a number of factors including network (i.e., signal, proximity, line of sight, or congestion), location (i.e., modem placement, distance from the Optus 5G tower, geography, obstructions), and other factors (such as weather, hardware, software). Depending on which 5G Internet plan you’re on, you are covered by our 40Mbps or 50Mbps Satisfaction Guarantee. See optus.com.au/5gspeeds to learn more. On the $69 Optus Plus Everyday 5G plan, download speeds are capped at a maximum speed of 50Mbps and currently has Typical busy period speeds of 45/11Mbps between 7pm-11pm. On the $79 Optus Plus Everyday Fast 5G plan, download speeds are capped at a maximum speed of 100Mbps and currently has Typical busy period speeds of 87/15Mbps between 7pm-11pm. On the $99 Optus Plus Entertainer Superfast 5G plan, customers are provided with access to uncapped download speeds on Optus 5G network that currently has Typical busy period speeds of 240/20Mbps between 7pm-11pm. Learn more about 5G Home Internet speeds at: optus.com.au/5gspeeds

How do I check my 5G Internet speed?

If you have a newer model modem, you may be able to test the speed of your internet connection through your modem. If this functionality is available, you can swipe across to the ‘Speed’ screen and touch the ‘TEST’ button, the screen will then display the testing screen and your results should appear in under 60 seconds. Alternatively, you can perform a speed test within the My Optus App. Simply click on the ‘Help’ in the menu bar, and under the ‘Tools’ section select the ‘Test you Broadband speed’. Hit ‘Go’ to perform the speed test.

Does 5G home internet come with unlimited data?

Yes, with Optus, you get unlimited data on all 5G plans, so you’ve got plenty of data to connect your whole home to 5G home internet. Usage is subject to our Fair Go Policy.

How do I set up my new 5G modem?

Simply unpack the 5G modem, insert your sim card, connect to power and switch it on. Watch the video below to learn how to position, setup and get started with 5G home internet in your home. To get an optimal 5G service, the Optus 5G Modem needs to be positioned inside your home as close to the nearest 5G tower as possible. My Optus App will guide you through locating the nearest 5G tower, finding the optimal position in your home and help with setting up your Wi-Fi. Download My Optus App now and discover where to position the 5G modem to get the best possible 5G home internet service for your home. You can also explore our quick start guide or visit our 5G support page.

I’m a gamer. Is 5G Home Internet right for me?

Optus 5G Home Internet product is designed to offer you the best possible experience as per the latest evolution of the technology In its current form, you’d be able to use Optus 5G Home Internet to play online if you are a casual gamer and/or if the latency is not the most critical concern to you. However, the technology is not evolved enough to offer single-digit milliseconds latency yet. So, if you are a professional gamer and/or if single-digit milliseconds latency is important to you then this product is not the right fit for you at this point in time.

When will 5G home internet be available in my area?

5G is rolling out across Australia. Optus gives you the ability to check your desired address for Optus 5G Network availability on our website.

What if I move home with 5G?

Moving home with 5G home internet is easy, especially with Optus. You will need to contact Optus on 1300 101 693 or check your availability here to ensure that your new service address is eligible for 5G Home Internet. If eligible, you may be able to continue using your 5G Home Internet service at your new service address. If you are moving to an area where 5G Home Internet is not currently available, Optus will endeavour to provide available Optus home internet services within the new area and will cease providing the existing 5G Home Internet service. If you choose not to proceed with any home internet service with Optus, you will need to return your 5G modem in good working order within 30 days. If the modem is not returned in good working order within 30 days, you will be required to pay the Remaining Device Payment Fee, calculated as $16 x no. of months remaining on your Device Payment Plan.

5G Home Broadband Plan

Dimensions	Diameter 125 mm (4.92in) x Height 218.5 mm ( 8.58 in) Weight <1400 g (2.5 lbs) without the power adapter 5G12-13W-A Gateway
Model Certifications	5G12-13W-A Gateway CE , CB and WFA
Operating Environment	0°C to 40°C (32°F to 104°F) Indoor use only. Device is capable of operation up to 45°C (113°F) , but with reduced performance.
Operating humidity	5% to 85%, non-condensing
Short-term humidity	5% to 93% non-condensing
Storage temperature	-40°C to 70°C (-40°F to 158°F)
SIM card	4FF/nano-sized SIM slot
Power	12V DC power adapter consumption: < 36W
Interior antennas 4G/LTE 5G	Omni-directional antenna (up to 5 dBi): 5G omni-directional antenna (1 to 4 dBi) or high gain directional antenna (9 to 11 dBi), depending on the 5G FR1 band
Interior antenna gain 4G/LTE 5G	1-5dBi, depending on the LTE ban 1-11dBi, depending on the 5G FR1 band
Radio frequency safety distance	20 cm (7.8 inches)