Message Us 24/7
The quickest way to give feedback or make a complaint is messaging us in My Optus app or My Account.
Use our online form
We will assign a case manager to your complaint, who will contact you in a few business days.
Send an email
Send your complaint mail to: complaints@optus.com.au
Post a letter
Post your complaint letter to:
Optus Complaints
PO Box 888
North Ryde NSW 2113
Optus Complaints
PO Box 888
North Ryde NSW 2113
National Relay Service
The National Relay Service can help you talk to us if you’re deaf or find it hard to hear or speak to hearing people.
Translator or interpreter services
If a friend or family member doesn’t speak English and wants to reach out, we’re here to help
Message Us 24/7
Message us now in My Optus App or My Account, and reply when it suits you.
Urgent issues
If you're dealing with an urgent issue, such as a concern about your safety or that of your children, financial hardship, disconnection of your service, or if disconnection is about to occur, please call us.
Device cybersecurity incident
From 4th March, 2026, the Australian Government have introduced new legislation to help keep you safe from Cybersecurity incidents related to internet compatible devices. It is important that we work together to resolve cybersecurity incidents as they arise.