Consumer advice - Optus Help & Support

Consumer advice

Help and Support

Looking for advice or need to provide us with some feedback? You’ll find everything you need below.

What do you need help with?

Consumer rights: About Optus' Privacy Policy

Financial Hardship Assistance & Policy

Customer Service Guarantee & Mass Service Disruptions

Terms & Conditions - Standard Forms of Agreement

Device warranties

Optus community grants & sponsorship programs

Data retention laws & Optus

Online safety: Latest scams & digital safety

Identity theft

Identify hoaxes, phishing or online scams

Internet safety & security index

ServiceNet: What is it?

Reporting hoaxes, phishing or scams

Internet security: Spam, spyware & viruses

Keeping your children safe online

Protect your device from malicious software

Internet content blocking

Internet security: Content regulations, copyright & complaints

Computer, tablet & mobile vulnerabilities & infections

How to cancel Optus Internet Security

Special services: Bereavement care: Help & support

Services for customers with special needs

Operator Assisted Directory Services

Bankruptcy & insolvency

Translator or interpreter services

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Consumer advice

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