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Optus and Microsoft

Optimising employee experience for the new world of work. 
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Why Optus and Microsoft are better together 

Simplify collaboration 
We help simplify your experience of collaboration tools by removing complexity and silos, making it work effectively for everybody in your organisation. 
Keep productivity high 
We help take the pain away from unifying disparate technologies to keep your productivity high, providing managed services that assure your unified communications work smoothly, every time. 
Increase employee engagement 
We help enhance employee engagement by creating better user experiences for office/home workers or frontline staff, building EX solutions and services that reduce complexity, boost engagement, and increase retention. 
Boost operational performance 
We help drive operational performance through a consistent, simple experience that supports higher end-user adoption and better ROI, with locally focused Optus teams assisting you in real time to manage your services. 

How Optus and Microsoft power modern workplaces

Optus and Microsoft have been working together for over five years, delivering end-to-end Microsoft enterprise solutions that help businesses thrive in today’s world of modern work. 

As a Microsoft partner, Optus takes pride in providing expertise and innovation to support seamless collaboration and connectivity.  

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A recognised and trusted Microsoft partner 

  • Recognised as a Microsoft Modern Work Solutions Designated Partner with Advanced Specialisation accreditation for Teams Calling. 
  • One of the first Australian telcos to launch Microsoft’s Operator Connect. 
  • Delivers early access to Microsoft enterprise technology, enabling businesses to benefit from the latest innovations. 

Proven success in large-scale transitions 

  • Completed over 70 deployments, supporting 45,000+ users in transitioning from legacy systems to modern workplaces. 
  • Supports hybrid work environments across industries including education, healthcare, retail, and government.
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Seamless, secure, and local  

  • Ensures reliable and seamless service with local infrastructure and Australian-based carrier-grade telephony. 
  • Simplifies deployment with a single point of accountability, reducing complexity and risk for businesses. 

Unified collaboration across your organisation 

  • Integrates Microsoft Teams with enterprise-grade voice services to provide a unified platform for communication and collaboration. 
Active construction site with cranes and equipment, showcasing smarter, safer construction sites through modern technology and practices.
Seamless integration of Microsoft Teams and telephony 
Microsoft Operator Connect, enabling landline and mobile calls directly within Teams. As a trusted Microsoft partner, our fully managed solution keeps things simple, reliable, and scalable—perfect for Australian businesses ready to take communication to the next level.
Local expertise and end-to-end support 
At Optus, we provide hands-on support through our Australian-based teams, handling everything from licensing to deployment of Microsoft enterprise solutions like Teams and Microsoft 365. With decades of experience transitioning businesses from legacy systems, we reduce IT complexity while enabling organisations to maximise the potential of their Microsoft investment. 
Early access to Microsoft innovations 
As a trusted Microsoft partner, Optus provides access to the latest technologies, such as Teams Calling Advanced Specialisation and Hybrid Workplace solutions. Our partnership lets us deliver innovative solutions and develop tailored roadmaps that help businesses stay ahead in productivity, security, and digital transformation. 

Use cases

University modernises communications with Microsoft Operator Connect 
A major Australian university replaced outdated PABX systems with Microsoft Operator Connect, transforming communication for 5,000 users. Optus managed consultancy, analogue gateway integration, and porting 10,000+ PSTN numbers. The result was seamless calling through Microsoft Teams, improved scalability, and a future-ready platform. 
Government agency transforms collaboration with Teams Room devices 
A government agency transformed 65 meeting rooms with Microsoft Teams Room devices. Optus provided licensing, security consultancy, policy setup, and administrator training, backed by four years of ongoing support. This upgrade delivered secure, reliable collaboration and modernised communication across metro and regional offices. 

How to get started  

Reimagine the way you work with Optus and Microsoft. Contact an Optus specialist today. 

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