The images below show a sample of a typical bill. To find out more about an item on the bill, refer to the number next to that item.
Note that the bill image below is not your actual bill. It has been provided for illustrative purposes only.
1. Customer Account Number: This is your account number. Quote this number when making an enquiry about your bill 2. Previous Account: Total amount due on your last bill(s). This may be accumulated over a few billing periods if your bill(s) has not been paid 3. Payments: If you have made any payments since your last bill, they will appear here 4. Adjustments: If you have had credit or debit adjustments applied to your account since the last bill, they will appear here, ex GST 5. GST Adjustments: GST amount of credit or debit adjustments applied to your account in this billing period 6. Balance Forward: Previous bill amount minus payments and discounts +/- adjustments, including GST 7. New Charges:Total amount of new charges applied during the account period, including GST 8. New Charges Due: The latest date the payment should be made 9. Total Amount Due: This is the total amount due 10. Summary of Charges: This shows a summary of charges and discounts that are detailed within the bill 11. Recurring Charges: This is a summary of all your monthly recurring charges (such as line rental/network access). Refer to the "Service Details". Recurring charges are charged in advance. Note that your first bill for any new service will include a pro-rata amount for your usage in the first account period, plus the next months service charge. Click here for further pro-rating calculation explanation. 12. Other Charges & Credits: These are one-off charges or credits applied to your account. For example, establishment fees 13. Usage charges: This is a summary of the variable charges for voice calls made in this period 14. Plan Options & Bonuses: This is the applicable discount for your mobile pricing plan. Refer to the Pricing Schedule in your Optus Contract 15. Equipment Charges: Charges applied to your account for items such as monthly insurance charge, mobile phone handsets,etc
16. Discounts: This is the applicable discount amount for your pricing plan. Refer to the Pricing Schedule in your Optus contract 17. GST: This is the GST amount for your bill. Excludes GST-free items such as international roaming calls made from overseas. 18. Overdue - please pay now: Previous bill amount minus payments and discounts +/- adjustments, including GST which is overdue for payment 19. Total Amount Due (including GST): New charges applied during the account period, including GST and any Overdue or Balance Forward amount. If the account balance is in credit then no payment is required 20. Invoice Number: This is the invoice reference number for this billing period 21. Issue Date: The date the bill is issued 22. Account Period: Charges are incurred between these dates. When you receive your account you may notice that some call details are missing because some information may not have been available when processing your bill
Pro-Rate Calculation – Bill Type 1
- $Total charge (ex GST) = $MRC - if the service start date is before the billing period of the current month
- $Total charge (ex GST) = ($MRC *NAD/NTDM) + $MRC - if the service start date is in the billing period of the current month
- $Total charge (ex GST) = $MRC *NAD/NTDM - if the service terminated date is in the billing period of the current month
Where
- $MRC = monthly recurring charge (ex GST)
- NAD = Number of days the service is active in the current billing period
- NTDM = Total number of days in the current billing periodOther Charges & Credits: These are one-off charges or credits applied to your account. For example, establishment charges