Simplify your infrastructure management
Optus Managed Services handles everything from service desk operations to inventory, billing, and reporting, making it easier for organisations to manage their needs without the hassle of dealing with multiple vendors.simplifying the way you manage secure connectivity.
- Reduce administrative burden: Simplifies management with a single point of contact and consolidated billing.
- Improve operational efficiency: Provides detailed reporting tools and proactive management to reduce downtime and streamline operations.
- Enhance security and compliance: Helps you stay ahead of cyberthreats and meet regulatory requirements with our world-class network, and security services that includes Managed SD-WAN, Managed LAN, Managed Firewall and Managed Secure Access Service Edge (SASE) capabilities.
- Gain flexibility and scalability: Enables you to adapt to business changes easily with scalable solutions that grow or contract as needed.
- Save costs: Frees up resources and cuts costs with consolidated billing and reduced administrative overhead.
- Access industry-leading skills: Gain access to the best in the industry. Our certified engineers and specialists bring deep knowledge and the latest best practices to every project and post deployment support.
What is Optus Managed Services?
Organisations often find managing multiple vendors, complex billing, and network security and compliance time-consuming and disruptive to productivity. This is where we step in to simplify and streamline your operations.
Optus Managed Services offers integrated managed services for your data, fixed voice, mobile, and other third-party products and services, from provisioning to ongoing management.
With Optus Managed Services, you get:
- Centralised service management: We centralise service requests and incidents, reducing the pain of dealing with multiple service desks, through our online customer portal that provides a single pane of glass in tracking service requests, incidents and network availability.
- Expert technical team: We bring you the best with our highly trained and certified technical staff, who leverage industry standards like ITIL and ISO 27001 to ensure your operations run smoothly and securely.
- Co-management options: We offer co-management options that let your internal IT team collaborate with our experts for enhanced efficiency and control.
- Consolidated billing: We provide detailed billing information in a single financial report suite, saving you time and effort in collating, reconciling, and reporting complex billing data.
- Managed vendor and contracts: We handle end-to-end contract management from your Optus contract through to underpinning vendor contracts.
- Proactively managed incidents: We use advanced machine-learning systems to monitor and resolve issues before they impact your business, leveraging our Secure Managed Network Services and Threat Monitoring capabilities. With comprehensive service level agreements (SLAs) in place, we ensure consistent and reliable performance for your peace of mind.
Trusted by leading Australian organisations
Your business is in reliable hands. Optus is trusted by three out of four of Australia’s largest banks and three of the country’s largest government departments.
Exceptional expertise and service
Supported by one of Australia's largest technical sales teams and a local security operations centre (SOC) and network operations centre (NOC), we provide top-tier service backed by ISO certifications and AI-enhanced processes.
Best-of-breed technology
We deliver tailored, best-of-breed solutions, leveraging strong partnerships to maximise the value of your technology investments.
Award Winning Network
As a tier 1 provider with global network connections, Optus offers a secure, resilient network backed by AUD$4.5b worth of investment since 2020 to ensure business continuity.
How to get started
Take the next step to simplify your technology environment. Speak to an Optus specialist today.