Turn conversations into insights
The conversations that run across your mobile phone fleet are rich with data. With Optus Mobile Voice Recording, Australia's first cloud-native, network integrated mobile recording and insights solution, you can now capture the calls and SMS messages that matter and extract valuable business insights to give you a competitive edge.
- On-demand recording: Capture voice calls and SMS instantly for compliance and other requirements, providing immediate access to necessary recordings.
- Cloud native: Cloud-based solution to remove the need for costly storage or on-premise hardware.
- Compliant and secure: Enable compliant and secure recording with data stored securely in Australia, aligning with local regulations.
- Intuitive management and control: Control what’s recorded and by whom, and easily add services and users through an intuitive portal, streamlining management.
- Unlimited storage: Scale infinitely without the limits of legacy, on-premise call recording systems, ensuring continuous availability of storage.
- Critical insights into every conversation: Get sentiment analysis, transcriptions, and alerts on every call using Voice AI, with dashboards surfacing key trends for actionable insights.
- Simple search: Find the call or SMS you need easily with instant, ‘Google-like’ search functionality, enhancing accessibility.
- Unified call recording: Record and capture every conversation on a single, secure platform simplifying search and access.
- Easy system integration: Open APIs and data exporters provide easy integration with CRMs, Salesforce, Power BI, Tableau, Cognos, and more, enabling seamless workflow integration.
Capture the conversations that matter
Choose from a range of licences to suit your business needs. Optus Mobile Voice Recording is available with any Optus post-paid mobile service.
What you get:
Mobile Voice Recording: World-class cloud recording of all calls including international calls (unless manually stopped by the end-user). Log into the Optus Mobile Recording portal to replay and analyse your recorded calls.
What you can add-on:
Mobile Voice Recording AI: Extract crucial information from conversations and gain insights into your recorded calls with real-time search, transcriptions, sentiment and tone analysis, and alerting.
Mobile SMS Analytics: Record and analyse all incoming and outgoing SMS messages. Log into the portal to read your recorded SMS messages.
API and Integration Licence: Extract and export call recording data to your own servers. Plus, you can easily integrate data into your CRM and business tools to view and use it to suit your needs.
Compliance and security
Helps drive compliance with industry regulations such as GDPR and HIPAA, securely storing and managing sensitive call data.
Advanced analytics and insights
Provides AI-driven insights like sentiment analysis and keyword spotting, enhancing decision-making and customer service with valuable insights from recorded calls.
Scalability and ease of use integration
Offers cloud-native conversation capture solutions that eliminate the need for on-premise hardware, scaling and deploying easily to meet business needs.
Get started today
To find out how to extract more insights from every conversation, talk to your Optus Account Manager or contact us today.