Why choose Optus API Connect?

Designed to simplify and enhance connectivity, Optus API Connect is a Communications Platform as a Service (CPaaS) and provides a seamless integration with top-tier security and scalability.

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  • Enhanced customer experience: Engage with your customers through their preferred channels, including SMS, voice, video, and email, ensuring timely and effective communication.

  • Improved employee experience: Streamline internal communications and workflows, boosting productivity and employee satisfaction.

  • Cost efficiency: Reduce operational costs with automated communication processes, minimising the need for manual interventions.

  • Security and compliance: Benefit from a secure, sovereign solution hosted in Australia, ensuring data privacy and compliance with local regulations.

  • Global reach: Communicate with people across the world and over 1,600 telecommunications networks.

  • Scalability and reliability: Benefit from reliable delivery of messages, calls, and other communications with robust infrastructure.
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What is Optus API Connect?

Elevate your business communications to new heights with a reliable, developer-friendly platform that keeps you connected globally and securely.

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Man using Optus API Connect

Optus API Connect gives your business access to:

  • Multi-channel communication: Use SMS, voice, video, and email APIs to create a unified communication strategy.

  • Customisable solutions: Tailor the platform to fit your specific requirements, ensuring maximum impact and efficiency.

  • Developer-friendly materials: Use comprehensive documentation, software development kits (SDKs), tutorials, and a powerful command line interface to help developers get started quickly and build robust applications.

  • Advanced telecom capabilities: Benefit from advanced capabilities including voice quality engine, messaging quality engine, adaptive routing, and programmable numbers.

  • Comprehensive security: Be protected with industry-standard encryption, authentication mechanisms, access control, compliance with GDPR, HIPAA, ISO 27001, SOC 2, PCI DSS, and more.

  • API management tools: Use the simple and powerful API dashboard or manage your account directly through an API.

  • Adaptive Routing™: Continuously monitor multiple routes for delivering messages, selecting the best route based on real-time performance data.

  • Content delivery networks (CDNs): Optimise API calls to enhance platform performance and lower latency across the globe. 

  • Cloud infrastructure: Leverage cloud infrastructure deployed in multiple regions globally, ensuring high availability with 99.99% uptime.

Communications supported by Optus

Optus API Connect gives your business access to a comprehensive suite of communication tools:

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Boost customer engagement

Reach your customers through their preferred channels, increasing satisfaction and loyalty.

Enhance operational efficiency

Automate communication processes to reduce costs and improve response times.

Ensure data security

Keep your data safe with our Australian-hosted solution, compliant with local regulations.

How to get started

To get started with API Connect, reach out to your Optus Account Manager or contact us to discuss your specific needs and how Optus can meet them.

API Connect Support

At Optus, our mission is simple: to deliver an outstanding customer experience every step of the way. For any inquiries or assistance with your API Connect experience, visit our dedicated API Connect Support page.