Enterprise & Corporate Mobile Support
For enquiries please contact us via:
Your dedicated Service Desk
General Enquiries:
- Phone: 134 315
- Monday to Friday from 8:00AM to 5:30PM (for service enquiries and requests)
- 24 x 7 (for incidents)
- Email: Optus.Business.Customer.Service@optus.com.au
Corporate Employee Plan (CEP) Team:
- Phone: 1300 133 334
- Monday to Friday from 8:00AM to 7:00PM (for Corporate Employee Plan (CEP) service enquiries and requests)
- Email: Corporate.Mobile@optus.com.au
Your included value allowance does not apply to phone usage if you are overseas and the charges for using your mobile overseas are more expensive.
For more information click here.
Optus aims to lead Australia in delivering outstanding customer experiences. We aim to provide a quick and effective resolution of your concerns and difficulties.
You have a right to make a complaint if you are dissatisfied with our services or how we have handled your enquiry. If you have not received the support you expect, we want you to let us know so we can get it right. We will not charge you for handling your complaint.
Click here to view our Complaint Policy.
Optus are able to activate or deactivate the following call and data types to assist with managing your spend.
To activate/deactivate any of the below services please contact your company's service desk or mobile fleet manager. Only authorised personnel within your company may request modifications to your mobile service features and access.
Optus 'yes' International / 1900 numbers
Optus 'yes' International allows a user to call international numbers whilst in Australia, for pricing please refer to Optus 'yes' International. Optus can restrict this service to help manage spend.
1900 numbers are numbers that incur a tariff for accessing their services. Optus can restrict these numbers to help manage spend.
Please note: We can only restrict 1900 and International calls together, we cannot restrict one or the other.
International Roaming
Optus International Roaming allows customers to use your mobile phone to make calls, use SMS and data when you're overseas. For further information visit www.optus.com.au/enterprise/mobility/calling-and-messaging/roaming-tool.
Calls In and Out
Optus provides a feature to restrict all inbound/outbound calls.
Data
Optus provides a feature for customers to disable/enable all data access on your service.
Premium SMS
Premium SMS is billed on a customer's mobile service via Optus on behalf of third party providers.
Optus provides a facility for customers to manage their spend limit for this service. The customer can increase, decrease or restrict this service on their account.
Note: free SMS messages (usually marketing) can still be received while the spend limit is set to $0.
See Premium SMS Information Guide for more details.
Service Suspension
Optus has the ability to suspend your service temporarily, all features will be disabled. Charges may apply to reactivate the service.
Porting of your service will be managed by your company fleet manager and the Optus transitions team.
The following downloadable guide will provide you with further information about porting and your mobile service and features.
Download Welcome to Optus Enterprise Mobile guide.
If you have any questions, you can contact the Mobile End User team on 1300 133 334 or email corporate.mobile@optus.com.au
Specialised needs of such customers include (but are not limited to):
- Specialised equipment to access their telephone service.
- Different formats for product information/bills etc.
- Access to a specialised TTY (telephone typewriter) customer service line for the deaf, hearing or speech impaired.
Please note, these may not be available to use with Corporate Plans.
For more information about the services Optus provide, please visit our Accessibility page here.
To get the best user experience on your mobile you need to ensure the Voice over LTE (VoLTE) setting is enabled on your mobile device.
VoLTE gives mobile devices access to more bandwidth, better connectivity, higher quality audio and faster connection. It works by connecting to 4G technology as opposed to 3G when a call connection is made.
What this means for you and your mobile device is:
- Faster call connections
- Better battery life
- Better network experience and in more places
- Better in-building coverage
To enable the VoLTE function on your mobile device please refer to the following instructional videos:
Your smart phone can access WiFi for data, email and internet, and you can also make a receive phone calls over WiFi too.
WiFi Calling is a useful coverage option for Optus mobile users in locations where mobile coverage is limited or not available, or you have access to a reliable WiFi network where you frequent often such as your home or workplace
- Home: is usually automatically available as soon as you connect your phone to your WiFi, and your phones setting is ‘on’.
- Workplaces: Optus can support your ICT professional to enable your corporate WLAN to support WiFi Calling.
WiFi Calling is a secure and valid call from your phone number via Optus and provides normal access to services like voicemail and others. It is an additional function and extension of the use of the 4G LTE network for voice calls, also known as Voice over LTE (VoLTE).
Check if your VoLTE setting is active on your phone by following the instructions above under Enabling Voice over LTE (VoLTE)