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Optus Cloud Contact Centre and Customer Experience

Bringing together the omnichannel experience for your organisation in a digital and AI-first world.
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Create intelligent customer experiences

Unlock customer experience excellence in a digital and AI-first world. Discover Optus Cloud Contact Centre and Customer Experience solutions that meet, recognise, delight, and secure each client interaction for a unified customer experience (CX).

 

With 50+ in-house engineers and 20+ years experience supporting more than 100,000 contact centre agents, Optus brings intelligent customer experiences to life, balancing business performance with CX excellence and transforming interactions through a blend of human and AI-driven insights.

Optus Cloud Contact Centre

Make CX your competitive edge with Optus. Our CX technology, supported by 50+ CX experts, optimises every stage of the customer journey with intelligent monitoring, proactive issue resolution, and data-driven insights across channels. Backed by leading partnerships and experience supporting 100,000 agents, we keep your CX reliable, flexible, and secure.
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Optus CX Managed Services

Scale with real-time monitoring and flexible support models tailored to your needs. Drive innovation and transformation through a secure, agile CX ecosystem powered by Optus’s proven infrastructure, end-to-end observability, DevOps capabilities, and comprehensive platform management backed by expertise in large-scale contact centres.
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Optus Voice and Digital Messaging

Enable easy customer connections with our flexible voice solutions. We have the solutions to meet your business needs whether it’s managing inbound or outbound calls, scaling your services, or integrating seamlessly with your existing platforms.
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Innovation and performance within the Optus CX ecosystem

Experience a natural extension of your organisation

Integrate seamlessly with Optus as an extension of your team. Our CX solutions align with your goals, supporting a unified, customer-centric approach that enhances your organisation’s capabilities without disrupting existing workflows.

Remove silos and streamline operational processes

Break down barriers with modular solutions that connect people, processes, and technology. Optus simplifies and unifies CX processes across departments, driving continuous improvement and measurable outcomes.

Rely on leading expertise and tested insights

Leverage Optus’s extensive experience and proven methodologies. Our centralised connectivity and CX frameworks empower your organisation to exceed customer expectations confidently and consistently, with insights refined from serving 10 million customers.

Optus CX partnerships

Independent expertise in leading customer experience technologies empowers Optus to maximise the value of your CX ecosystem and manage services from end to end. Optus has partnered with best-in-class technology providers for decades, continually introducing new capabilities to modernise and elevate your customer experience.

Case Studies and Resources

The Contact Centre: The heart of the modern enterprise

Discover how modern contact centres drive business success by enhancing customer experience, boosting productivity, and ensuring seamless communication.
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Redesigning CX: How Great Southern Bank delivered service excellence and improved operational efficiency with Optus

Learn how Great Southern Bank partnered with Optus to redesign customer experience, enhance service excellence, and improve operational efficiency. 
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Optus and Westpac collaborate to introduce groundbreaking scam protection for Australians

Learn how Optus and Westpac are pioneering a new in-app calling feature to combat bank impersonation scams and enhance customer experience.  
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How digital is transforming patient engagement

Learn how digital platforms simplify healthcare operations, personalise patient interactions, and improve outcomes. Discover key strategies for driving better patient engagement with Optus and Cisco.
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Top challenges in delivering exceptional customer experience with your technology

Explore the top challenges businesses face in delivering exceptional CX, from secure connectivity to legacy systems, and learn how to overcome them with actionable insights and innovative technology. 
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Discover how data and AI are setting the new benchmark for customer experiences (CX) 

See how leading organisations connect cross-channel journeys, leverage AI, and build real connections to deliver exceptional CX in a hyperconnected world. 
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We're here to help

Make your contact centre the heart of your organisation. Discover how Optus unifies the omnichannel experience to elevate customer engagement. Speak to an Optus CX expert today.

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