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How Optus and Palo Alto Networks are shaping the future of secure connectivity

Posted by Optus Enterprise, 10 February 2026

Australian organisations are under pressure to modernise their networks, simplify fragmented security environments and keep pace with a rising threat landscape. Optus and Palo Alto Networks are working together to remove that complexity, so businesses can move with confidence and perform at full speed.

Steve Manley, Vice President ANZ at Palo Alto Networks, describes the partnership as “an important alliance shaping secure connectivity in Australia,” reflecting the strength of the collaboration and the shared commitment to customers.

The partnership first took shape in 2016 when Optus integrated Palo Alto Networks’ threat prevention capabilities into its managed security services. Soon after, the Optus Advanced Security Operations Centre opened in Sydney with Palo Alto Networks as a foundation partner. That early work has grown into a deeply connected model across network and security, first expanding into Optus Managed Firewall and now evolving further with the latest release of Optus Managed SASE, both powered by Palo Alto Networks technology.

Video Player: Fireside chat featuring Steve Manley from Palo Alto Networks and Tom Chan from Optus discussing cybersecurity–network convergence, SASE adoption, reducing tool complexity, integrated security operations, and the future of proactive, AI-driven threat response.
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      Video transcript

      Welcome to our fireside chat today, and I'm extremely excited to welcome Tom Chan, Director of Cybersecurity and Network Solutions at Optus. Tom, welcome and thank you for joining me today.

      Thank you, Steve, and it's great to be here. We're excited about the partnership too. 

      Talk to me a little bit about this convergence with cybersecurity and networking and what we're doing for customers. 

      Yeah, look, I love talking about this topic, Steve. This convergence has been happening for a long time, but we're really starting to see this being adopted by our customers now. 

      So we've been collaborating since 2016 and we've been using Palo's threat intelligence capabilities primarily around your firewall services and we built and managed service security around this.

      But what we're seeing now is the change in architecture that requires a lot more than just that. 

      So in 2016 we built our ASOC, which is our advanced security operations centre. 

      And with that Palo has become one of our key foundation partners. 

      We, we started to see customers look at security not as a bolt on, but they want it embedded into the network. 

      They wanted to be security everywhere. 

      And with that, we're starting to see this demand for SASE and we're starting to see customers, one that is part of an overall solution rather than a add on, but really designed and secure at the very first stage. 

      I, I love the fact that you, you know, you've referred to how customers, they're basically working from everywhere now.  

      So, and again, that complexity as you're working from home, working on a plane, SASE, again, being embedded is obviously integral to what we're doing. 

      Can you touch a little bit more on that, please, Tom? 

      Yeah, 100%. So what's happened is we're starting to see customers with the tool sprawl and I think they're getting overwhelmed. 

      What I mean by that is security is a very wide landscape. 

      And to build that full security stack, we see like customers using different tool sets to get to that outcome.

      And what that means is that they become like an integrator of sorts, which is taking them time away from their business.

      It's complex. They don't get an integrated view and they don't get context when they look at the overall security posture.

      So SASE has become something that is very, very important as it gives them visibility, it gives them the ability to network securely and it removes things like VPNs where it wasn't really built for hybrid working and access to the cloud. 

      Well, it sounds like with Palo Alto Networks and Optus, we've taken a lot of that complexity away from customers. Talk to me, what does the future hold and what are we going to be doing next? 

      So what we've done at Optus, we've got our ASOC now integrated with our network operations centre.  

      So when we look at the customers managed service, not only are we looking at the health of the network, we're looking at the posture of our customers security proactively at the same time. 

      So what the future holds for us is we want to add on to that, being able to give customers visibility of the, as I said, their users, their devices, their applications and into the cloud, but at the same time do this proactively. 

      Being able to have autonomous threat response and using AI to help keep on top of the threats that we're seeing. 

      Thanks, Tom. Sounds very exciting. I'm very grateful for the partnership. 

      Thanks for all the hard work from your team and looking forward to what we can do next for our customers. 

      We're excited too, Steve. And look with Paulo at the security layer and Optus at the network layer. I think it's a winning combination. 

      It's a powerful combination. 

      Thanks, Tom. 

      Thank you. 

       

      Convergence that clears the road ahead

      Tom Chan, Director of Cyber Security and Network Solutions, Optus Enterprise, says the momentum behind this partnership reflects how much the market has shifted. “We’re finally seeing the convergence of security and the network,” he says.

      For Tom, the power sits in bringing worldclass capabilities together. “This combination of Optus’s carrier network with the most comprehensive security platform globally makes perfect sense.”

      Customers are seeing clear benefits. Tom says embedding security into the network removes unnecessary integration work. The technical teams across Optus and Palo Alto Networks also operate closely, supporting both handover models and fully managed services. And by uniting the Network Operations Centre and Security Operations Centre, “customers have a single point of contact and incidents are detected and resolved faster.”

      Cutting through tool sprawl

      Many organisations are still juggling overlapping tools and VPNs designed for a different era. Tom calls this out directly. “Tool sprawl is a big one,” he explains.

      The Optus and Palo Alto Networks approach consolidates visibility across users, apps and traffic through a single platform using Palo Alto Networks' Prisma® SASE. Prisma® SASE gives users secure, context‑aware remote access to applications wherever they are, with minimal impact on productivity.

      Enabling full speed business performances

      The next evolution of secure connectivity will feel integrated and seamless. Tom says, “We’re heading toward a world where secure access is just part of the network experience. Invisible, integrated and proactive.” Advances in autonomous threat detection, AI driven incident response and end to end visibility are accelerating that shift.

      With Optus at the network layer and Palo Alto Networks at the security layer, the partnership is positioned to deliver solutions that are scalable, sovereign and simple for Australian organisations.

      Steve Manley sums it up well. This isn’t just about connectivity or cybersecurity. “It’s about giving customers confidence to move forward, knowing both are built in.”

      Optus and Palo Alto Networks are working together to navigate the complexity of modern networks, so your business can perform at full speed.

      Ready to accelerate your organisation?

      Request a call back below to speak with our team to learn how Optus and Palo Alto Networks can simplify your security and help your business perform at full speed.

      Learn more about our partnership here.

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