How partnership powers resilience: Behind IAG’s digital transformation

When natural disasters strike in Australia, the difference between chaos and recovery often comes down to connection. And connection doesn’t just mean technology – it means people, collaboration, and the kind of longstanding partnerships built for moments that matter.

For almost 25 years, Optus and IAG have built exactly that: a strategic partnership grounded in trust, shared vision, and consistent delivery. What began as a telecommunications relationship has evolved into a deeply collaborative, multi-layered partnership that supports IAG’s transformation across Australia and New Zealand.

Recently, The Sydney Morning Herald showcased how IAG is reimagining its technology to serve customers faster, safer and more seamlessly. It’s an inspiring read – and a glimpse into what’s possible when Australian businesses rethink resilience not as a project, but as an ongoing responsibility. Read the full story here and watch it in action below featuring Neil Morgan, CIO, and Scott Lindsay, Executive Manager Property Claims Fulfilment, IAG.

Building a resilient core - together

Behind the scenes, Optus has been helping IAG strengthen the backbone of its operations for decades. Today, that partnership spans critical infrastructure across both Australia and New Zealand, supporting everything from hybrid workforces to disaster zone assessors who rely on secure, stable connectivity when traditional networks are damaged or impacted.

Whether it's rapid deployment of satellite connectivity during floods or the modernisation of the IAG network infrastructure, Optus operates not simply as a provider – but as an extension of the IAG team. Our teams collaborate closely with IAG’s Technology and Business groups, offering strategic input, market insight, and ongoing innovation to support IAG’s multiyear transformation.

This is not a transactional arrangement. It’s a partnership built around operational excellence, shared accountability, and joint problem solving in the moments that matter.

Technology that feels human

The work doesn’t end with connectivity. It extends into how technology can feel more human – supporting IAG colleagues, customers, and communities.

From cloud transformation and AI enabled customer experience to mobility and the IAG network modernisation, Optus is helping IAG build the digital foundations of a more resilient future. The goal is simple: technology that empowers people.

Because when you remove friction, strengthen resilience, and give people the tools to act quickly and confidently, you don’t just improve operations – you help support community and people in need.

A shared vision for what comes next

Neither transformation nor resilience is ever truly “finished.” But after 25 years of partnership, one thing is constant: Optus and IAG share a commitment to shaping what comes next.

At Optus, we’re proud to support organisations who show up first and leave last – the essential businesses who power Australia’s backbone. IAG is a powerful example of what’s possible when technology, trust, and purpose move in lockstep. Learn more about how we support our customers here or request a callback below.

This content was proudly created in paid partnership with Nine.