The family that stays connected together… stays happy together

We recently launched our new Optus Family Plan – purpose built with families in mind. We've hand-picked features that will resonate with families, based on input from the experts: families. Matt Williams, Optus Managing Director Marketing and Revenue, explains more about the offer.
Togetherness… amplified!
In homes all around Australia, kitchen benches, dining room tables and guest bedrooms have become offices, classrooms and game-central. And home internet? Well, it’s CROWDED.
The need for connectivity tops the lists of family must-haves. And if your family is anything like mine (I have three kids): there’s no such thing as too reliable or too fast.
Families: We get you.
At Optus, we felt families’ struggle and wanted to help make life better by designing a home internet plan that fit what was going on in households across Australia now. To do that, we had to listen, so we went to the experts: real Australian families.
Here’s what we heard:
- Increased speed and reliability: Families need fast and reliable internet so that the whole family can be online at the same time. 35% of families said they had issues with speed and 32% had issues with reliability.
- Better WiFi coverage: Families want better WiFi coverage so they can study, work and play from anywhere in the home. 21% had issues with internet strength throughout the home, and were frustrated with coverage gaps in some rooms. This just doesn’t cut it in a crowded house where every space must be a connected one.
- An ‘all in one solution’: Hectic schedules simply don’t allow for internet issues. An astounding 46% of families didn’t take action to address the issues they were experiencing, despite being unsatisfied!
- More entertainment: Time together usually means streaming. With binge-fests and big-nights-in becoming a popular weekend past-time, families want more entertainment options.
Drumroll… our new Optus Family Internet Plans
Australian families told us what they wanted – so we’ve crafted the ultimate must have for the happy home: The Optus Family Internet plans.
Families on our plan can look forward to a recipe for contentment:
- A strong foundation: the plan includes the Optus Ultra WiFi Modem and the Optus Ultra WiFi Booster. The Optus Ultra WiFi Modem boasts high performance and reliability, whilst the Optus Ultra WiFi Booster helps to extend coverage for uninterrupted coverage within the home.
- Love: The Optus Family Internet plans come with unlimited data. This means that the whole family can stream, download and play to their heart's content.
- Good times: The Optus Family Internet plans allow you to bring all of your entertainment into one place. Families will be able to enjoy world-class football coverage on Optus Sport and keep fit at home with OS Fitness.
- Understanding: Because every family is unique, there’s also a choice of a range of speed options so that they have a plan that meets their needs.
At Optus, we can’t wait for families to experience a new benchmark in home internet, and to continue to stay connected to what they love at home.
Learn more about Optus Internet Family plans: https://www.optus.com.au/broadband-nbn/family-internet-plans

Matt Williams Managing Director, Marketing and Revenue
Matt Williams is Managing Director, Marketing and Revenue. He joined Optus in April 2019 and leads the core products that serve Optus’s consumer customers.
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