Never miss a customer with Optus Loop

Cancellation
If you cancel any service(s) before the service start date as a result of circumstances reasonably attributable to you, you must pay all infrastructure and installation costs incurred by Optus in connection with preparations for supplying the service(s) to you.
 
If you cancel any service(s) during the minimum term, we may charge you a cancellation fee in accordance with your agreement.
 
If there is an inconsistency with a cancellation fee in the;
a. Service Description or standard pricing table; or
b. Critical Information Summary, the cancellation fee in the Service Description or standard pricing table shall prevail.
 
Unsolicited Agreements
If you purchased anything from us as a result of an unsolicited telemarketing call or visit, you have a right to cancel your service within 10 business days from and including the day after you signed or received this agreement. Please contact your Optus sales representative for details.
 
Further terms and conditions
The agreement contains the full terms and conditions applicable to the service(s), available at http://www.optus.com.au/about/legal/standard-forms-agreement. Those terms and conditions include the SMB terms, service description, standard pricing table and appendices applicable to the service(s). Certain terms used in this application are defined in the SMB terms.
 
For our Business Wholesale Customers, this document constitutes an Order, and is subject to the Wholesale General Terms.
 
For ease of understanding, the following Critical Information Summaries contain plain-language information about your products and services. Critical Information Summaries may not be available for all service(s).
 
Optus Loop with RingCentral
FAIR GO POLICY APPLIES. ALL FOR USE WITHIN AUSTRALIA.
Available to business Customers with an ABN/ACN. All pricing listed is inclusive of GST.
 
An Optus Loop Site is a location defined by a number range and the above features associated with that number range. Multiple sites may be at the same physical location.
 
Internet Connection: All Optus Loop plans require a fixed and/or mobile internet connection, depending on the plan you choose. The cost of Optus Loop plans does not include the cost of your internet plan connection. The type and cost of broadband connection will depend on individual Customer needs and requirements.
 
Internet usage fees: You need to check with your internet service provider. If you exceed your data plan allowance, your internet service provider may;
a. charge you additional usage fees; and/or
b. apply capping.
 
Optional features (excluding features set out under Site Package): May be purchased at additional cost.
 
Serviceability: Service qualification will be required for desk phones. Not needed for Optus mobile devices. To receive the service, you must have a broadband connection capable of handling 100Kbps on uncongested upstream and downstream bandwidth per call for optimal quality. Only Optus Loop IP handsets and Apple and Android handsets can be used. Optus is not responsible for other service provider broadband issues impacting the Optus Loop product. The Optus Loop service also requires the capability to connect Optus equipment to the broadband network.
 
Installation fees: May apply if you request a Professional or Remote Installation where a self-install option is not available. If you change plans during your agreement term to a plan of lower value, you must go through the special pricing unit (call 1300 106 481).

Cancellation:

If you cancel any or all services within the minimum term, you may be charged a cancellation fee. All plans have the ability to purchase IP handsets. Some plans allow the ability to finance IP handsets over your agreement term.
 
International call rates: Can be found at http://optus.com.au/worldsaver. Other rates are available at http://optus.com.au/standardagreements.
 
ATA: Optus Loop does NOT support (from a Service Assurance perspective) any PABX or Key System connected via ATA to a Loop Service. Please direct the customer to speak to their PABX maintainer/channel.
 
Optus loop does NOT support any of the following services connected via an ATA:
a. EFTPOS
b. HiCAPS
c. B2B Alarms
d. Lift Phones
 
Optus Loop does NOT support the following codec’s utilising an ATA:
a. T.38
b. G.729
c. Super G
d. Super G3
 
Optus Loop will support the use of ATA’s with Fax machines that are capable of G.711 only.