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Your safety is our priority

Optus is committed to assisting our customers who may be affected by domestic or family abuse. This can include physical, sexual, emotional, and/or psychological abuse, as well as situations of technology facilitated or financial abuse, which are both serious forms of abuse where someone uses money or technology to gain power or control. Our customer’s safety and keeping them connected to their support network is our priority.

When you call our specialist care team on 1800 685 059,  and you let us know you're experiencing or in danger of experiencing a domestic or family abuse situation, we will check the following with you:

 

Safe to continue speaking

 

Safe to change account details

 

Safe to change service details

Need financial assistance?
See our financial hardship policy for how we can help.

Solutions we can offer

We will always try to find a solution which meets your needs. Depending on your circumstances and credit status; some of the solutions we may be able to offer you to help you stay safe and/or stay connected include:

Need more assistance?

You can call our specialist team on 1800 685 059 to discuss how we can help you, Monday to Friday: 8am - 8pm and Saturday: 8am - 4pm AEST/AEDT. National Public Holidays (Excluding Sunday) 8am – 4pm (AEST).

Optus Domestic and Family Abuse Assistance Policy

If you are in immediate danger or need help right now, call 000.

Other useful resources

1800Respect

1800 Respect provides support for all Australians directly and indirectly experiencing, or at risk of experiencing, sexual assault, domestic or family abuse.

Call: 1800 737 732 (24x7 Support)

Visit: https://1800respect.org.au/

Free call from payphone, and Optus landline and mobile services

Kids Helpline

Kids Helpline is is a free, 24x7 phone and online counselling service for young people aged 5 to 25.

Call: 1800 551 800 (24x7 Support)

Visit: https://kidshelpline.com.au/

  • Free call from payphone, and Optus landline and mobile services.

National Debt Helpline

Get free and independent assistance by speaking to one of National Debt Helpline's Financial Counsellors.

Call: 1800 007 007 (Monday to Friday: 9:30am - 4:30pm)

Visit: https://ndh.org.au/

Other quick links for you