Home Phone
Standard Agreements for your home services
To understand your rights and obligations in relation to your service, you should read all the relevant documents. The Standard Agreement for personal customers' service is made up of the Consumer Terms, Service Description, Standard Pricing Table and Appendices referred to in the above documents.
Choose your service:
Home Phone
Standard Agreements for your home services
To understand your rights and obligations in relation to your service, you should read all the relevant documents. The Standard Agreement for personal customers' service is made up of the Consumer Terms, Service Description, Standard Pricing Table and Appendices referred to in the above documents.
Choose your service:
Home Phone
Standard Agreements for your home services
To understand your rights and obligations in relation to your service, you should read all the relevant documents. The Standard Agreement for personal customers' service is made up of the Consumer Terms, Service Description, Standard Pricing Table and Appendices referred to in the above documents.
Choose your service:
Local Services
Local Service (Directly Connected To Our Cable Network)
Consumer Terms (Word Document)
Telephony Service Description (Word Document)
Telephony Services Call Types (Word Document)
Telephony Services Enhanced Calling Features (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 31 October 2022 to onwards) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 12 September 2022 to 30 October 2022) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 8 August 2022 to 11 September 2022) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 27 June 2022 to 7 August 2022) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 19 May 2022 to 26 June 2022) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 7 March to 18 May 2022 ) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 8 November 2021 to 6 March 2022) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 11 October 2021 to 7 November 2021) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 5 July 2021 to 10 October 2021) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 31 May 2021 to 4 July 2021) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 29 March 2021 to 30 May 2021) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 8 February 2021 to 28 March 2021) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 11 September 2020 to 7 February 2021) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 25 March 2020 onwards to 10 September 2020) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 16 December 2019 to 24 March 2020) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 12 November 2019 to 15 December 2019) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 16 September 2019 to 11 November 2019) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 1 July 2019 to 15 September 2019) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 15 April 2019 to 30 June 2019) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 5 February 2019 to 14 April 2019) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 3 December 2018 to 4 February 2019) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 21 May 2018 to 2 December 2018) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 3 April 2017 to 20 May 2018) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 2 May 2016 to 2 April 2017) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 7 July 2015 and 1 May 2016) (Word Document)
Internet and Phone Standard Pricing Table (Plans available between October 2013 and 6 July 2015) (Word Document)
Local Service Standard Pricing Table (Pricing plans available prior to October 2013) (Word Document)
Appendix I - Part A (Optus 'yes' Rewards) (Word Document)
Please also refer to the relevant Appendices for your Local Telephone service.
Local Direct Service (Local Service Connected, Via An Access Line, To Our Network)
The Optus Local Direct Service is currently only available to existing Optus customers who have chosen to migrate from the Optus Local Access Resale Service to the Optus Local Direct Service
Consumer Terms (Word Document)
Telephony Service Description (Word Document)
Telephony Services Call Types (Word Document)
Telephony Services Enhanced Calling Features (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 31 October 2022 to onwards) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 12 September 2022 to 30 October 2022) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 8 August 2022 to 11 September 2022) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 27 June 2022 to 7 August 2022) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 19 May 2022 to 26 June 2022) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 7 March to 18 May 2022 ) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 8 November 2021 to 6 March 2022) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 5 July 2021 to 10 October 2021) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 31 May 2021 to 4 July 2021) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 29 March 2021 to 30 May 2021) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 8 February 2021 to 28 March 2021) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 11 September 2020 to 7 February 2021) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 25 March 2020 onwards to 10 September 2020) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 16 December 2019 to 24 March 2020) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 12 November 2019 to 15 December 2019) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 16 September 2019 to 11 November 2019) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 1 July 2019 to 15 September 2019) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 15 April 2019 to 30 June 2019) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 5 February 2019 to 14 April 2019) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 3 December 2018 to 4 February 2019) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 21 May 2018 to 2 December 2018) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 3 April 2017 to 20 May 2018) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 2 May 2016 to 2 April 2017) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 7 July 2015 and 1 May 2016) (Word Document)
Internet and Phone Standard Pricing Table (Plans available between October 2013 and 6 July 2015) (Word Document)
Local Direct Service Standard Pricing Table (Pricing plans available prior to October 2013) (Word Document)
Appendix I - Part A (Optus 'yes' Rewards) (Word Document)
Please also refer to the relevant Appendices for your Local Telephone service.
Telephony On NBN Service (Local Service Connected Via The National Broadband Network)
Consumer Terms (Word Document)
Telephony Service Description (Word Document)
Telephony Services Call Types (Word Document)
Telephony Services Enhanced Calling Features (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 31 October 2022 to onwards) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 12 September 2022 to 30 October 2022) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 8 August 2022 to 11 September 2022) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 27 June 2022 to 7 August 2022) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 19 May 2022 to 26 June 2022) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 7 March to 18 May 2022 ) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 8 November 2021 to 6 March 2022) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 5 July 2021 to 10 October 2021) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 31 May 2021 to 4 July 2021) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 29 March 2021 to 30 May 2021) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 8 February 2021 to 28 March 2021) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 11 September 2020 to 7 February 2021) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 25 March 2020 onwards to 10 September 2020) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 16 December 2019 to 24 March 2020) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 12 November 2019 to 15 December 2019) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 16 September 2019 to 11 November 2019) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 1 July 2019 to 15 September 2019) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 15 April 2019 to 30 June 2019) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 5 February 2019 to 14 April 2019) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 3 December 2018 to 4 February 2019) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 21 May 2018 to 2 December 2018) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 3 April 2017 to 20 May 2018) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 2 May 2016 to 2 April 2017) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 7 July 2015 and 1 May 2016) (Word Document)
Internet and Phone Standard Pricing Table (Plans available between October 2013 and 6 July 2015) (Word Document)
Telephony on NBN Service Standard Pricing Table (Pricing plans available prior to October 2013) (Word Document)
Appendix I - Part M (Optus Fusion on NBN Offers) (Word Document)
Please also refer to the relevant Appendices (Word Document) for your Telephony on NBN Service.
Local Access Resale Service (Telstra's Local Service Resold By Us)
Consumer Terms (Word Document)
Telephony Service Description (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 31 October 2022 to onwards) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 12 September 2022 to 30 October 2022) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 8 August 2022 to 11 September 2022) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 27 June 2022 to 7 August 2022) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 19 May 2022 to 26 June 2022) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 7 March to 18 May 2022 ) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 8 November 2021 to 6 March 2022) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 5 July 2021 to 10 October 2021) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 31 May 2021 to 4 July 2021) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 29 March 2021 to 30 May 2021) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 8 February 2021 to 28 March 2021) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 11 September 2020 to 7 February 2021) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 25 March 2020 onwards to 10 September 2020) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 16 December 2019 to 24 March 2020) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 12 November 2019 to 15 December 2019) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 16 September 2019 to 11 November 2019) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 1 July 2019 to 15 September 2019) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 15 April 2019 to 30 June 2019) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 5 February 2019 to 14 April 2019) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 3 December 2018 to 4 February 2019) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 21 May 2018 to 2 December 2018) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 3 April 2017 to 20 May 2018) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available from 2 May 2016 to 2 April 2017) (Word Document)
Internet and Phone Standard Pricing Table (Pricing plans available 7 July 2015 and 1 May 2016) (Word Document)
Local Access Resale Service Standard Pricing Table (Pricing plans prior to 6 July 2015) (Word Document)
Appendix I - Part A (Optus 'yes' Rewards) (Word Document)
Please also refer to the relevant Appendices for your Local Access Resale Telephone service.
Wireless Home Phone
Consumer Terms (Word Document)
Wireless Telephony Service Description (Word Document)
Wireless Telephony Service Call Types (Word Document)
Wireless Telephony Service Enhanced Calling Features (Word Document)
Wireless Telephony Service Standard Pricing Table (Word Document)
Appendix I - Part A (Optus 'yes' Rewards) (Word Document)
Please also refer to the relevant Appendices for your Wireless Telephony service.
Long Distance
Consumer Terms (Word Document)
Long Distance Service Description (Word Document)
Long Distance Service Call Types (Word Document)
Long Distance Service Standard Pricing Table (Word Document)
Appendix I - Part A (Optus 'yes' Rewards) (Word Document)
Please also refer to the relevant Appendices for your Long Distance service.
