Home Phone

Local Services

Local Service (Directly Connected To Our Cable Network)

Consumer Terms (Word Document)

Telephony Service Description (Word Document)

Telephony Services Call Types (Word Document)

Telephony Services Enhanced Calling Features (Word Document)

Internet and Phone Standard Pricing Table (Pricing plans available from 31 October 2022 to onwards) (Word Document)

Please also refer to the relevant Appendices for your Local Telephone service.

Local Direct Service (Local Service Connected, Via An Access Line, To Our Network)

The Optus Local Direct Service is currently only available to existing Optus customers who have chosen to migrate from the Optus Local Access Resale Service to the Optus Local Direct Service

Consumer Terms (Word Document)

Telephony Service Description (Word Document)

Telephony Services Call Types (Word Document)

Telephony Services Enhanced Calling Features (Word Document)

Internet and Phone Standard Pricing Table (Pricing plans available from 31 October 2022 to onwards) (Word Document)

Please also refer to the relevant Appendices for your Local Telephone service.

Telephony On NBN Service (Local Service Connected Via The National Broadband Network)

Consumer Terms (Word Document)

Telephony Service Description (Word Document)

Telephony Services Call Types (Word Document)

Telephony Services Enhanced Calling Features (Word Document)

Internet and Phone Standard Pricing Table (Pricing plans available from 31 October 2022 to onwards) (Word Document)

Please also refer to the relevant Appendices (Word Document) for your Telephony on NBN Service.

Local Access Resale Service (Telstra's Local Service Resold By Us)

Consumer Terms (Word Document)

Telephony Service Description (Word Document)

Internet and Phone Standard Pricing Table (Pricing plans available from 31 October 2022 to onwards) (Word Document)

Please also refer to the relevant Appendices for your Local Access Resale Telephone service.

Wireless Home Phone

Consumer Terms (Word Document)

Wireless Telephony Service Description (Word Document)

Wireless Telephony Service Call Types (Word Document)

Wireless Telephony Service Enhanced Calling Features (Word Document)

Wireless Telephony Service Standard Pricing Table (Word Document)

Please also refer to the relevant Appendices for your Wireless Telephony service.

Long Distance

Consumer Terms (Word Document)

Long Distance Service Description (Word Document)

Long Distance Service Call Types (Word Document)

Long Distance Service Standard Pricing Table (Word Document)

Please also refer to the relevant Appendices for your Long Distance service.