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Fetch

Help and Support

We'll help you get your Fetch back up and running. Check out our getting started, set up and troubleshooting articles below.

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Popular articles

 

Gen 2 set top box being retired by Fetch

Fetch troubleshooting

Troubleshoot Fetch streaming/download issues

Find your Fetch activation code

Fetch: Set up & user guides

Fetch error messages

Getting started with Fetch from Optus

 

Getting started with Fetch

 

Find your Fetch activation code

Getting started with Fetch from Optus

Fetch: Billing & plans

Fetch: Delivery times, tracking & fees

 

Setting up Fetch

 

Fetch: Set up & user guides

Minimum requirements for Fetch TV

Tune free-to-air channels on Fetch

Fetch: Mobile/tablet app

Fetch: Purchase & connection requirements

Set up the Fetch Mobile app

Google Assistant & Fetch integration

Fetch: Netflix set up & help

Add or remove Fetch Channel Packs

 

Using Fetch

 

Manage parental controls on Fetch

Reset your Fetch parental control PIN

Fetch: Closed captions

Watch Fetch TV shows and movies on-demand

 

Fetch troubleshooting

 

Fetch troubleshooting

Troubleshoot Fetch streaming/download issues

Fetch error messages

Troubleshoot your Fetch remote control

Troubleshoot Fetch free-to-air channels

Troubleshoot Fetch: Set-top box won't switch on

Fetch: Powerline adapter set up & troubleshooting

Troubleshoot Fetch audio issues

Troubleshoot Fetch poor picture quality

Troubleshoot Fetch: No picture on any channel

Reset your Fetch box

Returning your Fetch set-top box to Optus

 

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Device Guides

Need a helping hand with your phone’s settings? Check out our Device Guides to see step by step instructions for a bunch of common problems.
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My Optus app
Simple. Speedy. Service. Check out our My Optus app to help monitor your usage, check your bills, get 24/7 support and much more.
Learn more
Device Guides
Need a helping hand with your phone’s settings? Check out our Device Guides to see step by step instructions for a bunch of common problems.
Learn more

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