To help protect against the risk of identity theft as a result of the cyberattack, we encourage customers to remain vigilant and explore the reputable resources available.
We continue to work closely with State and Federal agencies, including the Australian Cyber Security Centre to update the list of resources below, to help our customers stay safe.
For customers believed to have a heightened risk during this cyberattack, Optus is in the process of contacting current and former customers. Visit our latest updates and support page for more information. Please note that Optus will not be sending the below resources or any other links relating to the cyberattack in emails or SMS messages.
Responding to a notification that your details have been compromised
If you believe you are a victim of a cyberattack
The ACSC’s 1300 CYBER1 hotline also provides advice and referral information to those impacted.
Protect your identity
IDCARE is a free service available that will work with you to develop a plan to limit the damage of identity theft.
How to identify a scam
Find a comprehensive list of common SMS and email scams in circulation on our cyber awareness page.
If you believe your account has been compromised, you can contact us via My Optus App – which remains the safest way to contact Optus or call us on 133 937 for consumer customers.
If you are a business customer, contact us on 133 343 or your account manager.
If you think you’ve received a scam message that looks like it is from Optus, do not click on any links.
Share a screenshot of suspected scam email, SMS, WhatsApp or social messages and more with Optus at abuse@optusnet.com.au
Report all non-Optus branded scams directly to ACCC's ScamWatch.