As part of our commitment to keeping you connected, we regularly monitor your nbn home internet performance.
If we spot an issue with your connection, we'll reach out to you to help find ways to make improvements.
Got an SMS?
You might have received an SMS from Optus. You can simply click on the link and follow the prompts.
If you haven't received an SMS, you can still troubleshoot via Optus nbn Assist feature in My Optus app.
Step 1: Run a test
Click on Start button in My Optus app to find the issue
Step 2: Book an appointment
Select your preferred date and time and book your nbn technician appointment
Step 3: All done
You'll receive nbn appointment confirmation by SMS within 24 hours
Step 1: Run a test
Click on Start button in My Optus app to find the issue
Step 2: Book an appointment
Select your preferred date and time and book your nbn technician appointment
Step 3: All done
You'll receive nbn appointment confirmation by SMS within 24 hours