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Getting started

Support for new customers

Thanks for choosing Optus. On this page you'll find everything you need to know about managing your Optus account and setting up your new service.

Need help with the basics?

  • Manage My Account
  • Track my order
  • Manage Automatic Payments
  • View payment history
  • Activate a SIM
  • Access OptusNet email
  • Download My Optus app
  • Check network status

Not on an Automatic Payment plan?

  • Download your bill
  • Pay your bill

Our most popular articles to get you started

Setup guides
  • Set up your nbn® modem
  • Fetch setup & user guides
  • Set up your Optus Ultra WiFi 5G Internet modem
  • A guide to eSIM
  • How to get Optus Sport
Support articles
  • How to register for My Account & My Optus app
  • Manage your data
  • Orders, deliveries & returns
  • Automatic Payment plans explained
  • Your tax invoice explained

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