Manage your services
Please select one of the options on the left.
Track your order
You’ll find your order number on your order confirmation email or letter.
Note: If your order number is alpha-numeric, track it here
If your mobile or mobile broadband order number is numeric only, please enter the details below:
To track your home phone/broadband order, click here
Purchased a mobile handset or device Outright? click here
Activate or Replace your SIM
This will send a code to your old SIM
You will need:
Hint: Your order number has been sent to you by email or SMS.
Hint: If you have a Mobile Broadband device that is unable to receive SMS, please select "No"
You will need to complete this via My Account:
If you don’t have My Account, you can chat to our team to assist you further.
Setup your mobile
Now that you have your new mobile phone, we want you to get the most out of it. Follow these links to find your phone's manual:
Click here if you have one of the more popular phones
Couldn't find your mobile? Click here for a link to your manufacturer
Manage your account your way
Register for My Account and manage your Optus services online:
Find out more
Manage your account from your mobile
Download the My Optus App.
Read more about the My Optus app here.
Three super-easy ways to track your spend!
1. Mobile
Just go to optus.com.au on your mobile to see your usage. Login
2. App
Get the My Optus app for iOS or Android on your smartphone. Download now
3. Online
My Account gives you detailed usage for all your services.
We also have usage alerts for most personal mobile plans.
Three super-easy ways to pay your bill!
1. Easy
Store your credit card details securely in My Account for easy payment every time. Login or Register
2. Easier
Smartphone = smart pay! Pay on the go with My Optus app. Download now
3. Easiest
The most hassle-free way: set up direct debit in My Account. Login or Register
GET TO KNOW YOUR BILL.
We hope we can make it easier for you to understand them.
I've just upgraded my plan. Please explain my bill. Find out more
I'm new to Optus. Please explain my bill. Find out more
Want to take a closer look at what's included in your plan - Criticial Information Summary