What is a scam?
A scam is an attempt to deceive an individual or business into making a payment or handing over personal information. Scams have a real impact on Australians, with $2.2 billion lost to scams in 2025 according to Scamwatch. Scams leave people feeling embarrassed, stressed, distrustful and out of pocket.
We’re blocking scam calls and text messages every day on our network to help keep you safe. But, it’s just as important that you know how to spot a scam and how to protect yourself from the dangers of scammers. We've put together a range of useful resources below to help you in identifying what a scam may look like, how scammers operate, and what you can do when facing a scam.
Scammers may try to pretend to be Optus and put your account at risk. Make sure you're speaking to Optus through the right channels and know how to keep your account and personal details protected.