Help & support

You can activate your new Prepaid SIM for service at optus.com.au/activate

You will need:

• Your new Optus prepaid SIM
• A valid form of identification

You can also activate replacement SIMs online.

You can check your Prepaid credit, balance, expiry date and data usage via the My Optus app or view other options.

You can recharge your service the following ways:

• using the My Optus app
• going to optus.com.au/recharge
• calling 555 (even with $0 balance) from your mobile service (not applicable from mobile broadband services)
• in-person at our Optus stores or participating stores

Yes, you can change your current Prepaid plan. See this support page for more details.

For Optus Epic Data plan, if you recharge before expiry of your standard recharge, you can roll over up to 200GB data. If you accrue over 200GB you will forfeit any data over that limit.

Expiry extension is the ability to stack your expiry period. When you recharge before your expiry period ends, any remaining days you have will be added to your future recharge. For example, if you recharge $39 on day 25 of your current recharge, you will have a 31 day expiry period on your new recharge.

Yes, you can. Data rollover will work the same way, so you may notice some of your data is in MyData and some will appear in MyData Rollover.

You can accumulate up to 84 days, or three $35 recharges.