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Two free daily call credits on us

To help you stay connected until your next recharge, you can get up to two free daily call credits to use until midnight the same day. Here’s everything you need to know:

Frequently asked questions

How does it work?

If you received a text message from Optus about this offer, you can claim up to 2 free daily call credits on selected plans.

Depending on which Prepaid service you have, each call credit entitles you to free standard national calls in Australia, an additional $2 MyCredit or an additional $3 MyCredit to use for the rest of the day (from the time you claim it).

The daily call credit expires at 11:59pm on the same day and your credit does not roll over.

To see what credit you’re eligible for, check out the list below. If you’re not sure which Prepaid service you have, you can check your plan info in the My Optus app or SMS ‘BAL’ to 9999.

Optus Prepaid plan Extra Daily
Call Credit
to be applied
Optus Prepaid Daily 3G $3 MyCredit
Two Dollar Days 4G Ready
My Prepaid Daily
My Prepaid Daily Plus
Prepaid Daily Maximiser		 $2 MyCredit
Long Expiry Cap
Crew Cap
Every Now and Then
Turbo Cap Bonus
Super Cap by Optus
My Prepaid Ultra
My Prepaid Ultra Plus
My Prepaid Ultimate
Prepaid Ultimate Plus
Optus Prepaid Epic Data
Optus Prepaid Epic Value
My Prepaid Long Expiry
Optus Prepaid Long Expiry		 1401 mins
of standard
national calls
to use in
Australia
Optus Prepaid plan Extra Daily Call credit to be applied

Optus Prepaid Daily 3G

$3 MyCredit

Two Dollar Days 4G Ready
My Prepaid Daily
My Prepaid Daily Plus
Prepaid Daily Maximiser

$2 MyCredit

Long Expiry Cap
Crew Cap
Every Now and Then
Turbo Cap Bonus
Super Cap by Optus
My Prepaid Ultra
My Prepaid Ultra Plus
My Prepaid Ultimate
Prepaid Ultimate Plus
Optus Prepaid Epic Data
Optus Prepaid Epic Value
My Prepaid Long Expiry
Optus Prepaid Long Expiry

 1401 mins of standard national calls to use in Australia

Example:

1) On Day 1, you SMS ‘YESCONNECT’ to 2121 before the offer ends.

2) We’ll send you an SMS to let you know once the credit has been applied to your account. (This typically takes between 15 minutes to 1 hour to be received. However, in very rare circumstances, it can take up to 72 hours.)

3) Once you receive the SMS from Optus to confirm the credit has been applied, you’ll have until 11:59pm before it expires on the same day.

To claim your second free daily call credit, SMS ‘YESCONNECT’ to 2121 on Day 2, before the offer ends. Once the credit is applied to your account, we’ll send you another SMS to let you know.

What do I do if I haven’t received an SMS from Optus after claiming the offer?

If you do not receive an SMS from Optus after claiming your daily call credit:

Refer to the SMS sent to you from OPTUS_OFFER and check that the offer end date has not passed.

Check to make sure you texted the right code word to 2121. Refer to the SMS sent to you from OPTUS_OFFER for the correct code word.

Allow 15 minutes to 1 hour to receive a reply SMS from Optus to confirm that the credit has been applied to your account.

If you still haven’t received a reply SMS from Optus after 1 hour, check your balance to see if your daily call credit has already been applied. There may be a delay in confirming this by SMS but if your daily call credit has been added to your account, you can start using it straight away. The quickest way to check your balance is in the My Optus app or SMS ‘BAL’ to 9999.

If your daily call credit is still not applied after 1 hour and you can’t see it in your account balance, then Contact Us

What’s included in my call credit?

This depends on your Prepaid service. You’ll either receive free standard national calls to use in Australia, an additional $2 MyCredit or an additional $3 MyCredit to use for the remainder of the day (from the time you claim it). Your daily call credit will expire at midnight 11:59pm on the same day. Any remaining minutes will not rollover. 

Refer to the list below for more info.

Optus Prepaid plan Extra Daily Call
Credit to be applied
Optus Prepaid Daily 3G $3 MyCredit
Two Dollar Days 4G Ready
My Prepaid Daily
My Prepaid Daily Plus
Prepaid Daily Maximiser		 $2 MyCredit
Long Expiry Cap
Crew Cap
Every Now and Then
Turbo Cap Bonus
Super Cap by Optus
My Prepaid Ultra
My Prepaid Ultra Plus
My Prepaid Ultimate
Prepaid Ultimate Plus
Optus Prepaid Epic Data
Optus Prepaid Epic Value
My Prepaid Long Expiry
Optus Prepaid Long Expiry		 1401 mins of standard national
calls to
use in Australia
Optus Prepaid plan Extra Daily Call credit to be applied

Optus Prepaid Daily 3G

$3 MyCredit

Two Dollar Days 4G Ready
My Prepaid Daily
My Prepaid Daily Plus
Prepaid Daily Maximiser

$2 MyCredit

Long Expiry Cap
Crew Cap
Every Now and Then
Turbo Cap Bonus
Super Cap by Optus
My Prepaid Ultra
My Prepaid Ultra Plus
My Prepaid Ultimate
Prepaid Ultimate Plus
Optus Prepaid Epic Data
Optus Prepaid Epic Value
My Prepaid Long Expiry
Optus Prepaid Long Expiry

 1401 mins of standard national calls to use in Australia
How many times can I claim?

You can claim up to 2 free call credits on separate days, until the offer end date stated in the SMS sent to you by Optus. You can’t claim more than once on the same day.

When does it expire?

Each daily call credit will expire at midnight 11:59pm on the same day you applied for it.

How do I get it?

To claim your daily call credit, refer to the SMS sent you from OPTUS_OFFER. On the day you need it, simply SMS the code word to 2121 and wait for a reply from Optus. We recommend you do this early in the morning as your daily credit will expire at midnight 11:59pm on the same day you claim it.

What do I do if I need more call credit?
The maximum number of free daily call credits you can claim is 2. If you’ve already claimed 2, and need more credit, you can recharge or buy an Add on online at optus.com.au/recharge or in the My Optus app.
What if I recharge my Prepaid service before the offer ends? Can I still claim the daily call credit?

Yes, you can still claim the daily call credit, so long as you claim the free daily call credit before the offer ends. However, if your plan already includes unlimited standard national calls to use in Australia, then the daily call credit will not be applied.

Terms and conditions

This offer is for selected Optus Prepaid Mobile services that received a promotional message from us. Excludes Mobile Broadband services.

To get the bonus, you need to SMS the code word for your chosen bonus and then recharge with an eligible amount and method by the offer end date – you’ll find these details in the offer message.

Once you’ve claimed your daily call credit, we’ll send you an SMS to confirm it has been applied to your account within an hour. In rare circumstances, it may take up to 72 hours before you receive the SMS.

This offer is only available twice during the promotional period.

Daily call credit expires 11:59pm each day and credit does not roll over.

If you change your rate plan, or phone number, during the offer period, you won’t be eligible for the offer.

You can go to optus.com.au/shop/allcis to find out more about prepaid rate plans.

Fair Go policy applies, see optus.com.au/sfoa for details.

All voucher codes are valid until the offer end date and are not redeemable for cash.

Any extra costs associated with redeeming a voucher code are not included. Any costs relating to the redemption of the voucher code, including costs associated with accessing websites or apps are also not included.

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