If you're an impacted customer seeking support, call our dedicated hotline on 1800 507 581.
(Mon-Fri: 8am – 8pm AEDT and Sat: 8am – 4pm AEDT).
If you’re in an impacted area, you might be experiencing disruptions to your Optus service, including calls, text and internet access.
Our network team are working closely with emergency services to access Optus mobile tower sites and restore services once it’s safe. If you’re in an area with no mobile coverage or internet connection and need current information about the weather event, we recommend you use TV, radio or emergency services.
For major announcements, visit our social media pages.
How we’re supporting you
To help keep families and businesses connected during this time of recovery, we’ll be automatically adding 100GB of data per eligible service for two billing cycles (inclusive of the current billing cycle) for Optus postpaid mobile customers in the impacted regions who are on eligible plans. The extra data will be applied to eligible customers’ accounts by Thursday 4th January, which you can check in My Optus app.
Dedicated support and financial assistance
If you’re an impacted Optus customer, we’re doing our best to support you. For those experiencing hardship, a range of financial assistance and relief options are available to all including businesses within the region. We are automatically pausing account activity for customers already in the collections process over the next seven days and payment waivers may be available in instances of extreme financial hardship.
Terms and Conditions
Bonus 100GB Data for 2 months: Available to postpaid Consumer and Business customers with an eligible mobile SIM plan and address in an eligible postcode as at 30 December 2023. Account will have this offer automatically applied progressively from 30/12/23 to 4/1/24 for each eligible service. Bonus data is available as 100GB per billing cycle for 2 billing cycles from the moment the bonus data is applied (including the billing cycle during which the offer is activated). Bonus data is forfeited if you cancel your eligible plan or move to an ineligible plan or your service is disconnected. One bonus data bolt-on per eligible service.
More from Optus
Customer Service
About Us
Connect with us
