SatSleeve charger recall

The Thuraya SatSleeve was sold in Optus retail stores and business channels and by authorised dealers nationally from 1 July 2015 to 5 June 2021.

Optus has recalled the charger that is bundled with the Thuraya SatSleeve because the charger’s insulated pin, particularly when in cold temperatures below freezing, may crack and expose the active pin. 

Where this occurs, there is a risk of electric shock or electrocution causing injury or death, as thin metallic items (e.g. slats of metal blinds, a knife or metal sheet) may contact the active pin that is not fully engaged in the socket outlet. 

You should immediately stop using the charger and contact Optus for a replacement charger using the online form below. 

To check if your charger is the subject of this recall, look for Model: KSAS0100500200D5 on the top of the charger.

If you have any questions please contact us using the details provided in the message we sent you or message us now.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Our offer to replace the charger does not derogate from your rights under the Australian Consumer Law.

Your replacement device and return kit should be with you within 10 days with most customers receiving it within 5 days based on your location. We are endeavouring to deliver replacement chargers as quickly as possible, however, Australia Post services have been impacted due to COVID-19 and delays may be experienced. We apologise for any inconvenience.