We’re making changes to Optus Flex Plus

What happens to my plan when the changes take place on 28 April 2025?
On 28 April 2025, if you are an existing customer, there will be no change to your current recharge inclusions. However, these changes will take effect when you complete your first recharge (or AutoRecharge) from 28 April 2025. For more details, please refer to the above summary of changes and updated plan table.

If you have AutoRecharge turned on, the change to automatically include Low Balance AutoRecharge will occur from 28 April 2025, rather than from your first recharge after that date.  This means from that date you’ll AutoRecharge on expiry or when you reach a low balance (200MB) (whichever comes first).

How will I know when the plan changes have taken place?
You’ll be able to see the changed prices and inclusions in all channels when you next go to recharge on or after 28 April 2025. The changes will take effect when you complete your first recharge (or AutoRecharge) from 28 April 2025. For more details, please refer to the above summary of changes and updated plan table. From 28 April 2025, you can check your updated plan details in My Optus app, or when checking your balance via texting ‘BAL’ to 9999.

What happens if I have pre-purchased a SIM and I activate it on or after 28 April 2025
If you have pre-purchased a $35 Value SIM and you activate it on or after 28 April 2025, you will be activating your service on to our $35 AutoRecharge only plan (see above for more info regarding this plan).

For all other plans, your inclusions will be updated to reflect the updated recharge of closest equivalent value. For example: 

• $12 Value SIM provides updated inclusions for the $13 recharge; 
• $45 Value SIM provides updated inclusions for the $49 recharge; 
• $55 Value SIM provides updated inclusions for the $59 recharge; 
• $160 Value SIM provides updated inclusions for the $180 recharge; and 
• $320 Value SIM provides updated inclusions for the $350 recharge. 
   

Can I still recharge with a recharge voucher?
Yes. From 28 April 2025, you’ll only be able to purchase vouchers for the new recharge amounts. (note: recharge vouchers are not available on the $35 AutoRecharge only plan). 

After this change, can I still use my voucher that I purchased before 28 April 2025?
Yes, all vouchers will continue to work until their expiry and will provide you with the old inclusions. If you are having trouble redeeming your voucher contact customer care on 1300 555 002.  

Can I get a refund on my voucher purchase?
You should not need a refund because any old vouchers will continue to work until expiry and will provide you with old inclusions.  If you are having trouble redeeming your vouchers, contact customer care on 1300 555 002.

Will there be any impact to Add-ons as part of this change?
No, there will not be any impact to the Add-ons available on Flex Plus.
If you have an active Add-on when your plan is changed, there will be no impact, and you can continue to use the Add-on as normal until it expires.
You can view and buy Add-on options available on your plan via the ‘Add on’ tab under ‘Recharge’ in My Optus app. For information on Add-ons go to: optus.com.au/prepaidaddons

What happens to my AutoRecharge at the time of the change?
If you are an existing customer and have AutoRecharge turned on at the time of the change on 28 April 2025, in most cases your AutoRecharge will remain on.

If you are on a 7 day, 186 or 365 day plan your recharge price will increase to reflect the new pricing from your first AutoRecharge on or after 28 April 2025. If you are on a 28 day plan (excluding the $35 AutoRecharge only plan), a $4 discount will automatically be applied when you next AutoRecharge after the change date. 

Please note that if you have low balance AutoRecharge turned off, it will be turned back on from 28 April 2025. This means from that date you’ll AutoRecharge on expiry or when you reach a low balance (200MB) (whichever comes first).  You’ll be unable to turn off low balance AutoRecharge, unless you turn off your AutoRecharge. 

Can I cancel or change my AutoRecharge?
You can cancel or change your AutoRecharge anytime in My Optus app or by texting ‘MENU’ to 9999 and following the prompts. We recommend doing this at least 2 days before expiry to ensure you’ll not be charged.

If you activate on to the $35 AutoRecharge only plan on or after 28 April 2025 and you turn off AutoRecharge, that plan will no longer be available when your current recharge expires and you’ll need to choose from other in-market plans to keep recharging.

I want the $4 discount so that my price stays the same.  What do I need to do?
If you are on a 28 day plan and you already have AutoRecharge turned on (excluding the $35 AutoRecharge only plan), you don’t need to do anything. The discount will be automatically applied to your first AutoRecharge on or after 28 April 2025.

If you don’t currently have AutoRecharge on, on a 28 day plan (other than the $35 AutoRecharge only plan) you can turn it on and the discount will automatically apply on or after 28 April 2025.  Make sure you turn AutoRecharge on before the day of recharge expiry to be eligible (for example, if your recharge expires on a Friday, make sure you turn it on by 11.59pm on the Thursday).

The $4 discount is not available on the $35 AutoRecharge only plan.

How do I turn on AutoRecharge?
On most plans, you can choose to turn on AutoRecharge to automatically recharge on the day of expiry or if you reach a low data balance prior to that date. You must save a payment method (credit card or debit card) via My Optus app if you haven’t already. Manage your AutoRecharge settings by selecting Recharge, then Manage AutoRecharge and follow the prompts.

You can manage your AutoRecharge options via My Optus app, or by SMS (text ‘MENU’ to 9999) once it’s set up and you have a saved payment method. If you turn on or change AutoRecharge before 28 April 2025, please note that the amount of any AutoRecharge following 28 April 2025 will automatically update to reflect the new pricing for your plan.

On the $35 AutoRecharge only plan, which is only available to new services on or after 28 April 2025, AutoRecharge is required. From 5 June 2025, you’ll need to set this up with a credit or debit card in order to activate your service.

What are my options if I don’t like the changes?
If you would like to continue using your existing Flex Plus plan, you can choose to recharge on another price point.

If you’re thinking about cancelling your service or switching to another provider, contact us. We’ll address any problems you currently have and check that you have the best Optus service for your needs. If you still want to cancel your service, we’ll walk you through what happens next.

Will travellers get access to unlimited data weekends? 
No, customers who have purchased a Traveller SIM are not eligible for UDW during the first recharge period. However, if they turn on a $39, $49 or $59 AutoRecharge so that an AutoRecharge is processed after the first recharge period, you’ll get access to UDW from your second recharge.

Can I move back to my old pricing? 
No. You won’t be able to move back to your old pricing, as the plan is being permanently changed.  All recharges on or after 28 April 2025 will be on the new pricing and inclusions.  

For key terms and information relating to this plan, see the Critical Information Summary at optus.com.au/200503. Full T&Cs are included in our Standard Agreement available at Customer Terms .

General: Fair Go Policy applies. All for use in Australia.

Coverage:  All Optus Flex Plus plans include access to the Optus 4G and 5G Networks (subject to availability and speed caps on selected plans). 5G available in selected areas (excluding NT) with a compatible device. Coverage will otherwise vary depending on your device and location. Check coverage at optus.com.au/coverage. 

Speed caps: Optus Flex Plus $13, $180 and $350 plans are speed capped, which means your network speed is capped to a maximum potential speed of 250Mbps. The actual network speed you experience may be slower and will vary depending on various factors including your device, location, available bandwidth and source of download. To access uncapped speeds for a day, you can purchase the Unlimited Data Day Add On.

$35 Optus Flex Plus (AutoRecharge only) (available from 28 April 2025): Only available for new services activated using a $35 value SIM or eSIM on or after 28 April 2025 (rate plan changes and SIM swaps are excluded). From 5 June 2025, AutoRecharge setup with a credit/debit card is required to activate (prior to this date AutoRecharge setup will be optional). AutoRecharge must be maintained to stay on this plan (manual recharges are not available). If you turn off AutoRecharge or your AutoRecharge payment fails, you’ll lose access to this plan when your current recharge expires and to keep recharging you’ll need to choose from other available Optus Flex Plus plans ($13, $39, $49, $59, $180, $350).

AutoRecharge: If you have AutoRecharge turned on, we will automatically deduct the recharge amount from your saved payment method on the day of recharge expiry (any time from 5.30am on that day) or when your data balance is reduced to 200MB (whichever is earlier). If recharging upon expiry, we will deduct payment on the day of expiry any time from (5.30am, Sydney time) and your service will automatically recharge between 11pm and 11.30pm (Sydney time) on the same day. If you cancel AutoRecharge after you have been charged, but before midnight on the day of recharge expiry, we will refund you within 2-10 business days depending on your payment method. If your AutoRecharge is due to low balance, your inclusions and expiry will reset and any unused days or inclusions not eligible for rollover will be forfeited. You can change, set up and turn off your AutoRecharge through My Optus app, or by phone (call 555) or SMS (Text ‘Menu’ to 9999) if you have a saved payment method.

International Talk: Minutes to standard international numbers in Zone 1 and Zone 2 countries are included on all recharges valued at $35 or more. Eligible Zone 1 and Zone 2 countries are subject to change, see current list at https://www.optus.com.au/prepaid/plans/international-call-rates. Minutes are counted in per minute increments. Any usage beyond included value requires purchase of an add-on. Excludes non-standard international calls (premium, special, satellite, overseas toll-free numbers and video calls).

International SMS: Each recharge includes 50 standard SMS (160 characters per SMS) from Australia to any international country. Excludes MMS and non-standard SMS. Available to existing customers from first recharge following 10 October 2024.

Add Ons: You must be within an active recharge period to purchase Add Ons. Add Ons are used before the same inclusion type included with your standard recharge (e.g. a $10/5GB MyData Add On will be used before any remaining data in your standard recharge inclusions). If you recharge with the same Add On before your current Add On expires, your inclusions will roll over (excludes Unlimited Data Day, Optus Sport and $5 International Talk). Further T&Cs apply to each specific Add On see https://www.optus.com.au/prepaid/plans/add-ons for details

Exclusions: Your standard recharge does not include non-standard national or internationals calls (such as premium/special/satellite/overseas toll-free numbers and video calls), non-standard national SMS/MMS, non-standard international SMS, international MMS and roaming but these may be accessed by purchasing an Add On. 

Data Rollover: Roll over unused included MyData up to a maximum of 200GB when you maintain an active AutoRecharge or when you recharge before expiry. Any applicable Activation Bonus Data or AutoRecharge Bonus Data is eligible for rollover but other bonus data is excluded unless expressly stated otherwise. Any data accumulated over 200GB will be forfeited. MyData Rollover will be used after you have used up all data included with your standard recharge or in any MyData Add On, or provided as a bonus in connection with a promotion.

OFFERS

AutoRecharge Bonus Data: From 28 April 2025, customers on select Optus Flex Plus plans will receive bonus data for each eligible recharge made via AutoRecharge. Also available if AutoRecharge turned on at time of activation. Bonus data amount will vary depending on recharge amount: 5GB on $13 plan; 20GB on $160; 40GB on $350 plan. Excludes Flex Plus Casual. If AutoRecharge turned on or off during an active recharge, current data balance will not be impacted until your next eligible AutoRecharge. Excludes manual recharges, even if AutoRecharge turned on. Offer available until withdrawn and may be changed at any time.

AutoRecharge Discount: From 28 April 2025, customers on Optus Flex Plus $39, $49 and $59 plans will receive a $4 discount for each eligible recharge made via AutoRecharge. Not available for first recharge applied at the time of activation. Customers must turn on AutoRecharge at least one day before recharge expiry to be eligible. Discount will be automatically applied when AutoRecharge payment is processed. Excludes manual recharges even if AutoRecharge is turned on at the time. Offer available until withdrawn and may be changed at any time.