MSD - 14122023-QLD-E-C-I-TROPICAL CYCLONE JASPER_N

Delay due to a severe weather Cyclone event in parts of the Peninsula and North Tropical Coast and Tablelands Districts for Queensland that were impacted by Cyclone Jasper.

Parts of the Peninsula and North Tropical Coast and Tablelands Districts for Queensland were impacted by Cyclone Jasper between 13th December 2023 to 15th December 2023 and ongoing severe rainfall and flooding. This has also delayed access to different areas due to floodwaters.

An interruption to Optus normal operations has occurred leading to delays in installation and repair activities.  We estimate that as many as Optus 10550 services maybe impacted.

How will this affect you?

Unfortunately, your service may be affected, and we may take longer than normal to fix telephone services or complete connections. Services in the area mentioned above with phone numbers in the following number ranges may have been affected:

0731621720   To   0734114904
0740001947    To    0740996221
0742055000    To    0742565974
0744014200    To    0744483936
0747000624    To    0747581150
0747707157    To    0747996905
0749277363    To    0749277363
0753313070    To    0753313070
0753719861    To    0753719861

We anticipate that the majority of services will be restored by 22 January 2024.  We’re sorry for any inconvenience this delay may cause but we can assure you we are working hard to get things back on track.

Due to this event, we’re claiming an exemption under section 21 of the Telecommunications (Customer Service Guarantee) Standard 2011, including an exemption from the payment of compensation between 14 December 2023 to 22 January 2024 inclusive for any delays in fixing or connecting services, and the keeping of appointments relating to these activities in the impacted area.

Need more information?

If you have any questions regarding your eligibility for a CSG payment under this notice, or wish to have us reconsider whether the circumstances were a proper basis for claiming an exemption, you can contact Optus on 133937 quoting CSG exemption reference number 14122023-QLD-E-C-I-TROPICAL CYCLONE JASPER_N

You can also view a copy of this notice on our Internet site www.optus.com.au/msd

If, after calling Optus on the above number, you remain unsatisfied with our response to your query, you have the option of raising the matter with the Telecommunications Industry Ombudsman (TIO). Information on the TIO and contact details are available on the Internet (www.tio.com.au) and in the White Pages® telephone directory.