MSD-02082022-WA-S-C-P-PERTH AND SURROUNDING DISTRICTS_RUN

Delay due to severe weather events in the Lower West and South West Districts and parts of the Central Wheat Belt and Great Southern Districts of Western Australia.

The Lower West and South West Districts and parts of the Central Wheat Belt and Great Southern Districts of Western Australia were impacted by severe weather on or about Monday 1 August 2022 through to Thursday 4 August 2022.

An interruption to Optus normal operations has occurred leading to delays in installation and repair activities. As many as 165 Optus services are impacted in the area bounded by and including, but not limited to, the area starting at Two Rocks Beach on the WA coast heading east to Chittering, north to Marchagee, northeast to Maya then southeast to Tampu. From Tampu the area turns south to Wamenusking, southwest to Boddington, southeast to Mobrup and southwest to Broke. The area follows the coastline past Bunbury and Perth back to Two Rocks Beach. All suburbs and towns including metropolitan Perth, offshore islands and coastal areas serviced by Optus within these boundaries are encompassed.

How will this affect you?

Unfortunately, your service may be affected and we may take longer than normal to fix telephone services or complete connections. Services in the area mentioned above with phone numbers in the following number ranges may have been affected:

0861507000 to 0861509999 | 0863500000 to 0863509999 | 0892010000 to 0895018999

0861530000 to 0861536999 | 0863611000 to 0863611999 | 0895117000 to 0895117999

0861610000 to 0861629999 | 0863800000 to 0863899999 | 0895123000 to 0895123999

0861746000 to 0861749999 | 0864001000 to 0864019999 | 0895180000 to 0895180999

0861900000 to 0861919999 | 0864060000 to 0864069999 | 0895182000 to 0895182999

0861924000 to 0861924999 | 0864360000 to 0864369999 | 0895190000 to 0895999999

0861960000 to 0861969999 | 0864550000 to 0864989999 | 0896200000 to 0896931999

0861990000 to 0861999999 | 0865950000 to 0865959999 | 0897200000 to 0897979999

0862100000 to 0862799999 | 0866611000 to 0866611999 | 0898634100 to 0898634499

0862930000 to 0863329999 | 0891688300 to 0891688599

We anticipate that the majority of services will be restored by 4 September 2022. We’re sorry for any inconvenience this delay may cause but we can assure you we are working hard to get things back on track.

What else do you need to know?

Information as to the nature of these severe weather events can be sourced from the Bureau of Meteorology (BOM). Damaging winds and heavy rainfall are referred to in the BOM Severe Weather Warning issued for 1 August 2022 initially at 4:48 pm Monday, 1 August 2022, reference number IDW21037; all of which were widely reported in the news media after the events.

Due to this event, we’re claiming an exemption under section 21 of the Telecommunications (Customer Service Guarantee) Standard 2011, including an exemption from the payment of compensation between 2 August 2022 to 4 September 2022 inclusive for any delays in fixing or connecting services, and the keeping of appointments relating to these activities in the impacted area.

Need more information?

If you have any questions regarding your eligibility for a CSG payment under this notice, or wish to have us reconsider whether the circumstances were a proper basis for claiming an exemption, you can contact Optus on 13 39 37 quoting CSG exemption reference number 02082022-WA-S-C-P-PERTH AND SURROUNDING DISTRICTS_RUN

You can also view a copy of this notice on our Internet site www.optus.com.au/msd

If, after calling Optus on the above number, you remain unsatisfied with our response to your query, you have the option of raising the matter with the Telecommunications Industry Ombudsman (TIO).  Information on the TIO and contact details are available on the Internet (www.tio.com.au) and in the White Pages® telephone directory.