08042022-NSW-E-C-P-SYDNEY METROPOLITAN AND SURROUNDING AREA_RUNL

Delay due to severe weather events in the Sydney Metropolitan District and parts of the Illawarra, Central Tablelands and Hunter Districts of New South Wales.

The Sydney Metropolitan District and parts of the Illawarra, Central Tablelands and Hunter Districts of New South Wales were impacted by severe weather on or about Tuesday 5 April 2022 through to Thursday 7 April 2022.

An interruption to Optus normal operations has occurred leading to delays in installation and repair activities. As many as 690 Optus services are impacted in the area bounded by and including, but not limited to, the area starting at the Barrenjoey Lighthouse following the coastline south past Sydney and Cronulla to Wattamolla Beach then west to Waterfall. The area turns southwest to Douglas Park, northwest to Oakdale, west to Gurnang then north past Sunny Corner to Running Stream. From Running Stream the area turns southeast to Newnes, east past Higher MacDonald to Kulnura, south to Mooney Mooney then southeast back to Barrenjoey Lighthouse. All suburbs and towns, including Metropolitan Sydney, off shore islands and coastal areas serviced by Optus within these boundaries are encompassed.

How will this affect you?

Unfortunately, your service may be affected and we may take longer than normal to fix telephone services or complete connections. Services in the area mentioned above with phone numbers in the following number ranges may have been affected:

0245049000 to 0245049999 | 0280445000 to 0280449999 | 0285570000 to 0285969999

0245600000 to 0245889999 | 0280540000 to 0280549999 | 0286250000 to 0286259999

0246020000 to 0246020999 | 0280650000 to 0280659999 | 0286280000 to 0286289999

0246031000 to 0246032999 | 0280680000 to 0280689999 | 0286331000 to 0286339999

0246200000 to 0246594999 | 0280840000 to 0280849999 | 0286500000 to 0286509999

0246770900 to 0246841599 | 0280948000 to 0280950999 | 0286649500 to 0286709999

0247048000 to 0247048999 | 0280958000 to 0280959999 | 0286770000 to 0286789999

0247063000 to 0247065999 | 0281890000 to 0281899999 | 0287000000 to 0289259999

0247200000 to 0247399999 | 0282020000 to 0282049999 | 0289370000 to 0289374999

0247510000 to 0247599999 | 0282170000 to 0283129999 | 0289550000 to 0289809999

0247730000 to 0247899999 | 0283320000 to 0283999999 | 0290190000 to 0290206099

0248541000 to 0248541999 | 0284079000 to 0284079999 | 0290310000 to 0290319999

0248894000 to 0248895099 | 0284110000 to 0284119999 | 0290902000 to 0290902999

0253185000 to 0253185999 | 0284220000 to 0284489999 | 0291050000 to 0291309999

0253540000 to 0253548999 | 0284670000 to 0284679999 | 0291440000 to 0291539999

0253550000 to 0253550999 | 0284950000 to 0284959999 | 0291810000 to 0291819999

0263500000 to 0263594999 | 0285080000 to 0285449999 | 0292000000 to 0299999999

0280210000 to 0280219999 

We anticipate that the majority of services will be restored by 8 May 2022. We’re sorry for any inconvenience this delay may cause but we can assure you we are working hard to get things back on track.

What else do you need to know?

Information as to the nature of these severe weather events can be sourced from the Bureau of Meteorology (BOM). Heavy Rainfall and damaging winds are referred to in the BOM Severe Weather Warning issued for 5 April 2022 initially at 4:48 pm Tuesday, 5 April 2022, reference number IDN21037; all of which were widely reported in the news media after the events.

Due to this event, we’re claiming an exemption under section 21 of the Telecommunications (Customer Service Guarantee) Standard 2011, including an exemption from the payment of compensation between 8 April 2022 to 8 May 2022 inclusive for any delays in fixing or connecting services, and the keeping of appointments relating to these activities in the impacted area.

Need more information?

If you have any questions regarding your eligibility for a CSG payment under this notice, or wish to have us reconsider whether the circumstances were a proper basis for claiming an exemption, you can contact Optus on 13 39 37 quoting CSG exemption reference number 08042022-NSW-E-C-P-SYDNEY METROPOLITAN AND SURROUNDING AREA_RUNL

You can also view a copy of this notice on our Internet site www.optus.com.au/msd

If, after calling Optus on the above number, you remain unsatisfied with our response to your query, you have the option of raising the matter with the Telecommunications Industry Ombudsman (TIO).  Information on the TIO and contact details are available on the Internet (www.tio.com.au) and in the White Pages® telephone directory.