MSD - 22022022-NSW-E-C-P-CENTRAL WEST NSW_RUNL

Delay due to severe weather events in the North West Slopes & Plains, and Central West Slopes & Plains Districts and parts of the Central Tablelands and Upper Western Districts of New South Wales.

The North West Slopes & Plains, and Central West Slopes & Plains Districts and parts of the Central Tablelands and Upper Western Districts of New South Wales were impacted by severe weather on or about Monday 21 February 2022 through to Tuesday 22 February 2022.

An interruption to Optus normal operations has occurred leading to delays in installation and repair activities. As many as 165 Optus services are impacted in the area bounded by and including, but not limited to, the area starting at White Cliffs and heading north to the NSW/QLD border and following the border easterly past Mungindi and Boggabilla to the Yellowbank Reserve then turns south to Banoon. From Banoon the area heads southeast to Wongo Creek, southwest to Goolhi then southeast to Bunnan. The area turns southwest to Kerrabee, south to Glen Davis, southwest to Portland then south to Duckmaloi. From Duckmaloi the area heads southeast to Gurnang, northwest to Roseberg, and south to Reids Flat then northwest to Greenthorpe. The area turns north to Baldry, northwest to Albert, west to Kulwin then northwest back to White Cliffs. All suburbs and towns serviced by Optus within these boundaries are encompassed.

How will this affect you?

Unfortunately, your service may be affected and we may take longer than normal to fix telephone services or complete connections. Services in the area mentioned above with phone numbers in the following number ranges may have been affected:

0253098000 to 0253098999 | 0257324000 to 0257324999 | 0265217000 to 0265217999

0253106000 to 0253106999 | 0257944000 to 0257945999 | 0265325000 to 0265325999

0253185000 to 0253185999 | 0258048000 to 0258060999 | 0265480000 to 0265498999

0253188000 to 0253189999 | 0258159000 to 0258349999 | 0267050000 to 0267059999

0253530000 to 0253538999 | 0258520000 to 0258579999 | 0267247000 to 0267297999

0253540000 to 0253548999 | 0258810000 to 0258819999 | 0267461200 to 0267599999

0253550000 to 0253555999 | 0263050000 to 0263053999 | 0267804000 to 0268981299

0255913000 to 0255913999 | 0263288000 to 0263799999 | 0746763000 to 0746772999

0257132000 to 0257135999 | 0263900000 to 0263949999 

We anticipate that the majority of services will be restored by 27 March 2022. We’re sorry for any inconvenience this delay may cause but we can assure you we are working hard to get things back on track.

What else do you need to know?

Information as to the nature of these severe weather events can be sourced from the Bureau of Meteorology (BOM). Damaging winds, large hailstones and heavy rainfall are referred to in the BOM Severe Weather Warning issued for 21 February 2022 initially at 2:14 am Monday, 21 February 2022, reference number IDN21033; all of which were widely reported in the news media after the events.

Due to this event, we’re claiming an exemption under section 21 of the Telecommunications (Customer Service Guarantee) Standard 2011, including an exemption from the payment of compensation between 22 February 2022 to 27 March 2022 inclusive for any delays in fixing or connecting services, and the keeping of appointments relating to these activities in the impacted area.

Need more information?

If you have any questions regarding your eligibility for a CSG payment under this notice, or wish to have us reconsider whether the circumstances were a proper basis for claiming an exemption, you can contact Optus on 13 39 37 quoting CSG exemption reference number 22022022-NSW-E-C-P-CENTRAL WEST NSW_RUNL

You can also view a copy of this notice on our Internet site www.optus.com.au/msd

If, after calling Optus on the above number, you remain unsatisfied with our response to your query, you have the option of raising the matter with the Telecommunications Industry Ombudsman (TIO).  Information on the TIO and contact details are available on the Internet (www.tio.com.au) and in the White Pages® telephone directory.