MSD - 25022022-QLD-E-C-P-SOUTHEAST COAST AND SURROUNDING DISTRICTS_RUNL

Delay due to severe weather events in Southeast Coast, Darling Downs and Granite Belt, and Wide Bay and Burnett Districts and parts of the Central Highlands and Coalfields and Capricornia Districts of Queensland.

The Southeast Coast, Darling Downs and Granite Belt, and Wide Bay and Burnett Districts and parts of the Central Highlands and Coalfields and Capricornia Districts of Queensland were impacted by severe weather on or about Wednesday 23 February 2022 through to Sunday 27 February 2022.  An interruption to normal operations has occurred leading to delays in installation and repair activities.

As many as 750 Optus services are impacted in the area bounded by and including, but not limited to, the area starting at Springs Beach following the coastline south past Bundaberg, Noosa Heads, Brisbane and Gold Coast to the QLD/NSW border and following the border westerly past Mount Lindesay, Wallangarra and Goondiwindi to Talwood Boonanga Rd. The turns northwest past North Talwood to Weengallon then northeast past Kogan to Jinghi. From Jinghi the area heads northwest to Mungabunda, north past Dromedary to Blackdown, east to Oakey Creek then southeast to Wooderson. From Wooderson the area turns south to Diglum, southeast to Boyne Valley then northeast back to Springs Beach. All suburbs and towns, offshore islands and coastal areas serviced by Optus within these boundaries are encompassed

How will this affect you?

Unfortunately, your service may be affected and we may take longer than normal to fix telephone services or complete connections. Services in the area mentioned above with phone numbers in the following number ranges may have been affected:

0730000000 | 0730378999 0737004000 | 0737284999 0749140000 | 0749140999

0730550000 | 0730559999 0738000000 | 0739189999 0749259000 | 0749372999

0730660000 | 0730869999 0741200000 | 0741997999 0749729000 | 0749748999

0731090000 | 0731099999 0743032000 | 0743034999 0749770000 | 0749771999

0731133000 | 0731133999 0743248000 | 0743318999 0749900000 | 0749984999

0731310000 | 0731319999 0745280000 | 0745283999 0749999000 | 0749999999

0731330000 | 0731349999 0745396000 | 0745396999 0753094000 | 0753096999

0731410000 | 0731420999 0745408000 | 0745409999 0753210000 | 0753739999

0731422000 | 0731439999 0745648000 | 0745649999 0753900000 | 0753909999

0731610000 | 0731629999 0745653000 | 0745782999 0754010000 | 0755989999

0731720000 | 0731729999 0745925000 | 0745969999 0756058000 | 0756058999

0731791000 | 0731792999 0746120000 | 0746399999 0756070000 | 0756070999

0731890000 | 0731909999 0746509000 | 0746999999 0756090000 | 0756093999

0732000000 | 0734579999 0748114000 | 0748114999 0756099000 | 0756187999

0734700000 | 0735149999 0748119000 | 0748119999 0756270000 | 0756279999

0735500000 | 0735529999 0748180000 | 0748188999 0756440000 | 0756659999

0736010300 | 0736086999 0748190000 | 0748198999 0756679000 | 0756679999

0736120000 | 0736127999 0748353000 | 0748489999 0756790000 | 0756799999

0736200000 | 0736676999 0749132000 | 0749132999 0756891000 | 0756891999

We anticipate that the majority of services will be restored by 3 April 2022. We’re sorry for any inconvenience this delay may cause but we can assure you we are working hard to get things back on track.

What else do you need to know?

Information as to the nature of these severe weather events can be sourced from the Bureau of Meteorology (BOM). Intense rainfall is referred to in the BOM Severe Weather Warning issued for 23 February 2022 initially at 4:53 am Wednesday, 23 February 2022, reference number IDQ21037; all of which were widely reported in the news media after the events.

Due to this event, we’re claiming an exemption under section 21 of the Telecommunications (Customer Service Guarantee) Standard 2011, including an exemption from the payment of compensation between 25 February 2022 to 3 April 2022 inclusive for any delays in fixing or connecting services, and the keeping of appointments relating to these activities in the impacted area.

Need more information?

If you have any questions regarding your eligibility for a CSG payment under this notice, or wish to have us reconsider whether the circumstances were a proper basis for claiming an exemption, you can contact Optus on 13 39 37 quoting CSG exemption reference number 25022022-QLD-E-C-P-SOUTHEAST COAST AND SURROUNDING DISTRICTS_RUNL

You can also view a copy of this notice on our Internet site www.optus.com.au/msd

If, after calling Optus on the above number, you remain unsatisfied with our response to your query, you have the option of raising the matter with the Telecommunications Industry Ombudsman (TIO). Information on the TIO and contact details are available on the Internet (www.tio.com.au) and in the White Pages® telephone directory.