MSD - 03022022-QLD-E-C-P-WIDE BAY AND BURNETT AND SURROUNDING DISTRICTS_RUNL

Delay due to severe weather events in the Wide Bay and Burnett District and parts of the Southeast Coast, Darling Downs and Granite Belt, Central Highlands and Coalfields, and Capricornia Districts of Queensland.

The Wide Bay and Burnett District and parts of the Southeast Coast, Darling Downs and Granite Belt, Central Highlands and Coalfields, and Capricornia Districts of Queensland were impacted by severe weather on or about Tuesday 1 February 2022 through to Thursday 3 February 2022.

An interruption to normal operations has occurred leading to delays in installation and repair activities. As many as 285 Optus services are impacted in the area bounded by and including, but not limited to, the area starting at Springs Beach following the coastline south past Bundaberg, Noosa Heads and Redcliffe to Decker Park. From Decker Park the area heads west to Lake Wivenhoe, northwest to Emu Creek, southwest to Southbrook, and west to Cattle Creek then northeast to Jinghi. The area heads northwest to Mungabunda, north past Dromedary to Blackdown, east to Oakey Creek then southeast to Wooderson. From Wooderson the area turns south to Diglum, southeast to Boyne Valley then northeast back to Springs Beach. All suburbs and towns, offshore islands and coastal areas serviced by Optus within these boundaries are encompassed.

How will this affect you?

Unfortunately, your service may be affected and we may take longer than normal to fix telephone services or complete connections. Services in the area mentioned above with phone numbers in the following number ranges may have been affected:

0731133000 | 0731133999 0738800000 | 0738978999 0748353000 | 0748489999

0731330000 | 0731349999 0741200000 | 0741997999 0749132000 | 0749132999

0731410000 | 0731420999 0743032000 | 0743034999 0749140000 | 0749140999

0731422000 | 0731439999 0743248000 | 0743318999 0749259000 | 0749372999

0731610000 | 0731629999 0745280000 | 0745283999 0749729000 | 0749748999

0731720000 | 0731729999 0745396000 | 0745396999 0749770000 | 0749771999

0731890000 | 0731909999 0745408000 | 0745409999 0749900000 | 0749984999

0732030000 | 0732054199 0745648000 | 0745649999 0749999000 | 0749999999

0732830000 | 0732939999 0745654000 | 0745779999 0753094000 | 0753096999

0733841200 | 0733859999 0745968000 | 0745969999 0753240000 | 0753269999

0734000000 | 0734109999 0746125000 | 0746195999 0753300000 | 0753534999

0734250000 | 0734259999 0746600000 | 0746799999 0753701000 | 0753739999

0734725000 | 0734725999 0746911000 | 0746948999 0753900000 | 0753909999

0734759000 | 0734769999 0748114000 | 0748114999 0754010000 | 0754599999

0734784000 | 0734919999 0748119000 | 0748119999 0754700000 | 0754999999

0734960000 | 0734962999 0748180000 | 0748188999

0738177000 | 0738179999 0748190000 | 0748198999

We anticipate that the majority of services will be restored by 13 March 2022. We’re sorry for any inconvenience this delay may cause but we can assure you we are working hard to get things back on track.

What else do you need to know?

Information as to the nature of these severe weather events can be sourced from the Bureau of Meteorology (BOM). Intense rainfall, damaging winds and large hailstones are referred to in the BOM Severe Weather Warning issued for 1 February 2022 initially at 7:50 pm Tuesday, 1 February 2022, reference number IDQ21033; all of which were widely reported in the news media after the events.

Due to this event, we’re claiming an exemption under section 21 of the Telecommunications (Customer Service Guarantee) Standard 2011, including an exemption from the payment of compensation between 3 February 2022 to 13 March 2022 inclusive for any delays in fixing or connecting services, and the keeping of appointments relating to these activities in the impacted area.

Need more information?

If you have any questions regarding your eligibility for a CSG payment under this notice, or wish to have us reconsider whether the circumstances were a proper basis for claiming an exemption, you can contact Optus on 13 39 37 quoting CSG exemption reference number 03022022-QLD-E-C-P-WIDE BAY AND BURNETT AND SURROUNDING DISTRICTS_RUNL

You can also view a copy of this notice on our Internet site www.optus.com.au/msd

If, after calling Optus on the above number, you remain unsatisfied with our response to your query, you have the option of raising the matter with the Telecommunications Industry Ombudsman (TIO). Information on the TIO and contact details are available on the Internet (www.tio.com.au) and in the White Pages® telephone directory.